醫療院所導入資通訊技術發展遠距照護服務之探究

This research intended to explore the strategy evaluation model for hospitals introducing telecare from the hospital point of view. We applies CHEAT'S evaluation framework proposed by Shaw (2002) to organize 38 factors related to the telecare developing strategy. This study also proposed four telecare developing strategies from literature review and practical cases. We employed fuzzy Delphi method (FDM) to analyze viewpoints from healthcare practitioners and specialists to explore the key factors when hospitals introduce ICT to establish telecare. The research introduced Analytic Network Process (ANP) further to establish the telecare strategy evaluation model and proposethe most appropriated strategy for hospitals.The results indicate that the accumulation of experience and skills directly influence the firm's value depending on their role in the value chain, and indirectly influence the development of the entire LED value chain.