A knowledge creation model for ISO 9001: 2000

Chinho Lin, Chuni Wu

Research output: Contribution to journalReview articlepeer-review

29 Citations (Scopus)


ISO 9000 has become a favoured system for many organizations embarking on quality improvement. ISO 9001:2000 is an information-sharing tool that an organization can use to gain the knowledge needed to enhance quality and performance. It also provides a ready framework for ordering and structuring an organization's knowledge. Knowledge creation focuses on generating new knowledge, and knowledge can be re-used and new knowledge can be integrated with current knowledge to develop even more valuable knowledge to improve performance. In this paper, we illustrate a knowledge creation model for ISO 9001:2000. It is a comprehensive framework for researchers to conduct case studies to explore the knowledge management activities in ISO 9001:2000. In addition, we explore the knowledge creation opportunity within ISO 9001:2000 and discuss the knowledge created within ISO 9001:2000. This architecture offers an initial model for organizations that want to facilitate their knowledge flows in ISO 9001:2000 and further proceed with their knowledge management systems in ISO 9001:2000 in practical applications.

Original languageEnglish
Pages (from-to)657-670
Number of pages14
JournalTotal Quality Management and Business Excellence
Issue number5
Publication statusPublished - 2005 Jul

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)


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