TY - JOUR
T1 - An analysis of trusted service manager development modes by mobile operating system designers in Taiwan
AU - Lee, Wei Hsun
AU - Hwang, Kuo Ping
AU - Lin, Wei Jhe
AU - Shieh, Jin Lih
N1 - Funding Information:
This work is partially supported by the Ministry of Science and Technology of the Republic of China under Grant No. MOST 103-3011-P-006-002 . We are grateful to all of the experts in the field of TSM, NFC, and telecommunications who contributed to our TSM developing modes survey. This study would not have been possible without their assistance and active participation.
Publisher Copyright:
© 2015 Elsevier B.V. All rights reserved.
PY - 2015/10/1
Y1 - 2015/10/1
N2 - A trusted service manager (TSM) mediates between service providers, mobile network operators (MNOs), and the secure element (SE) issuer. As a facilitator to accelerate the development of the Near Field Communication (NFC) application ecosystem, such as mobile payments, e-tickets, etc.; the TSM and its issues have received increased attention in recent years. In this study, the TSM development modes are analyzed under the challenges of mobile operating system designers (OSD) by an analytical network process. The research framework for developing a TSM is constructed by four main criteria and twelve sub-criteria through a literature review. Based on the authors' previous work, five possible developing modes of TSMs are set as alternatives. An analytic network process (ANP) framework is proposed, and expert questionnaires are designed. Eighteen experts in NFC-related domains, including MNO, bank, smart card, and TSM stakeholders, were interviewed, and a proper developing mode for TSM in Taiwan was obtained. All these experts are in businesses related with TSM or are familiar with the TSM ecosystem. The analytical results not only include the ranks of four main criteria and twelve sub-criteria but also reveal that experts expect "Cooperation mode" to be the best alternative for developing a TSM in Taiwan. The explanations for the ranks are discussed with the current NFC ecosystem in Taiwan. The research framework for developing a TSM in this study is also expected to be applied to different countries, as developing modes of a TSM are generally multiple-criteria decision-making issues. Developing modes of a TSM for other countries could be implemented by changing the criteria, sub-criteria and alternatives of this research structure according to a country's own political, NFC-related business environment or development stage of the NFC industry. In conclusion, this study provides academic and managerial implications of the results showing why "Cooperation mode" could be the best alternative to develop a TSM in Taiwan. This study's contributions are as follows. First, an ANP network of TSM development is constructed, and it can be applied to other countries with similar developing mode analysis processes. Second, a proper developing mode of a TSM in Taiwan based on the views of different experts is uncovered.
AB - A trusted service manager (TSM) mediates between service providers, mobile network operators (MNOs), and the secure element (SE) issuer. As a facilitator to accelerate the development of the Near Field Communication (NFC) application ecosystem, such as mobile payments, e-tickets, etc.; the TSM and its issues have received increased attention in recent years. In this study, the TSM development modes are analyzed under the challenges of mobile operating system designers (OSD) by an analytical network process. The research framework for developing a TSM is constructed by four main criteria and twelve sub-criteria through a literature review. Based on the authors' previous work, five possible developing modes of TSMs are set as alternatives. An analytic network process (ANP) framework is proposed, and expert questionnaires are designed. Eighteen experts in NFC-related domains, including MNO, bank, smart card, and TSM stakeholders, were interviewed, and a proper developing mode for TSM in Taiwan was obtained. All these experts are in businesses related with TSM or are familiar with the TSM ecosystem. The analytical results not only include the ranks of four main criteria and twelve sub-criteria but also reveal that experts expect "Cooperation mode" to be the best alternative for developing a TSM in Taiwan. The explanations for the ranks are discussed with the current NFC ecosystem in Taiwan. The research framework for developing a TSM in this study is also expected to be applied to different countries, as developing modes of a TSM are generally multiple-criteria decision-making issues. Developing modes of a TSM for other countries could be implemented by changing the criteria, sub-criteria and alternatives of this research structure according to a country's own political, NFC-related business environment or development stage of the NFC industry. In conclusion, this study provides academic and managerial implications of the results showing why "Cooperation mode" could be the best alternative to develop a TSM in Taiwan. This study's contributions are as follows. First, an ANP network of TSM development is constructed, and it can be applied to other countries with similar developing mode analysis processes. Second, a proper developing mode of a TSM in Taiwan based on the views of different experts is uncovered.
UR - http://www.scopus.com/inward/record.url?scp=84949482330&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84949482330&partnerID=8YFLogxK
U2 - 10.1016/j.elerap.2015.09.001
DO - 10.1016/j.elerap.2015.09.001
M3 - Article
AN - SCOPUS:84949482330
SN - 1567-4223
VL - 14
SP - 592
EP - 602
JO - Electronic Commerce Research and Applications
JF - Electronic Commerce Research and Applications
IS - 6
ER -