An empirical evaluation of key factors contributing to internet abuse in the workplace

Jengchung V. Chen, Charlie C. Chen, Hsiao Han Yang

Research output: Contribution to journalArticlepeer-review

66 Citations (Scopus)


Purpose - This study seeks to synthesize theories from communication, psychology and criminology to examine the factors that influence the two most popular topics in industry - internet abuse and addiction at the workplace. Design/methodology/approach - The survey results of 351 responses were analyzed to test the proposed hypotheses and research model using structural equation modeling. Data were collected in Southern Science Park in Taiwan. Findings - It was found that personality factors such as locus of control and self-esteem significantly influence employees' internet addictions; and internet addiction significantly impacts employees' internet abuse at the workplace. Practical implications - Employers should pay special attention to employees' personalities because they play important roles in internet addiction and internet abuse. Also a good internet policy will be useful especially to a panoptic working environment, which is becoming popular. Originality/value - This study provides a comprehensive theoretical foundation to better understand the two controversial issues in industry. The empirical study validates the important theories of locus of control, self-esteem, use and gratification, control, and containment in workplace surveillance and deviant behavior research.

Original languageEnglish
Pages (from-to)87-106
Number of pages20
JournalIndustrial Management and Data Systems
Issue number1
Publication statusPublished - 2008

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering


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