An empirical study for exploring the relationship between Balanced Scorecard and Six Sigma programs

Jeh-Nan Pan, Ming Yueh Cheng

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

The purpose of this study is to explore the relationship between Balanced Scorecard (BSC) and Six Sigma programs and to point out the critical issues for implementing a BSC program. The Delphi method and Analytical Hierarchy Process (AHP) are used to conduct the questionnaire survey. Having experience and knowledge in implementing both BSC and Six Sigma programs, seven well-known companies in Taiwan were selected to participate in two rounds of survey. The analysis results suggest that the implementation experience of a Six Sigma program assists in launching a BSC program, while the number of years in implementing a Six Sigma program has no significant impact in launching a BSC program. Moreover, the ranking of six perspectives and eighteen critical decision criteria highlighted in this research can be useful for implementing a successful BSC initiative.

Original languageEnglish
Pages (from-to)481-496
Number of pages16
JournalAsia Pacific Management Review
Volume13
Issue number2
Publication statusPublished - 2008 Jan 1

Fingerprint

Empirical study
Balanced score card
Six Sigma
Delphi method
Taiwan
Analytical hierarchy process
Decision criteria
Ranking
Questionnaire survey

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Strategy and Management

Cite this

@article{66a0ae95f3ab418bb7ce847b6e4e979c,
title = "An empirical study for exploring the relationship between Balanced Scorecard and Six Sigma programs",
abstract = "The purpose of this study is to explore the relationship between Balanced Scorecard (BSC) and Six Sigma programs and to point out the critical issues for implementing a BSC program. The Delphi method and Analytical Hierarchy Process (AHP) are used to conduct the questionnaire survey. Having experience and knowledge in implementing both BSC and Six Sigma programs, seven well-known companies in Taiwan were selected to participate in two rounds of survey. The analysis results suggest that the implementation experience of a Six Sigma program assists in launching a BSC program, while the number of years in implementing a Six Sigma program has no significant impact in launching a BSC program. Moreover, the ranking of six perspectives and eighteen critical decision criteria highlighted in this research can be useful for implementing a successful BSC initiative.",
author = "Jeh-Nan Pan and Cheng, {Ming Yueh}",
year = "2008",
month = "1",
day = "1",
language = "English",
volume = "13",
pages = "481--496",
journal = "Asia Pacific Management Review",
issn = "1029-3132",
publisher = "National Cheng Kung University",
number = "2",

}

An empirical study for exploring the relationship between Balanced Scorecard and Six Sigma programs. / Pan, Jeh-Nan; Cheng, Ming Yueh.

In: Asia Pacific Management Review, Vol. 13, No. 2, 01.01.2008, p. 481-496.

Research output: Contribution to journalArticle

TY - JOUR

T1 - An empirical study for exploring the relationship between Balanced Scorecard and Six Sigma programs

AU - Pan, Jeh-Nan

AU - Cheng, Ming Yueh

PY - 2008/1/1

Y1 - 2008/1/1

N2 - The purpose of this study is to explore the relationship between Balanced Scorecard (BSC) and Six Sigma programs and to point out the critical issues for implementing a BSC program. The Delphi method and Analytical Hierarchy Process (AHP) are used to conduct the questionnaire survey. Having experience and knowledge in implementing both BSC and Six Sigma programs, seven well-known companies in Taiwan were selected to participate in two rounds of survey. The analysis results suggest that the implementation experience of a Six Sigma program assists in launching a BSC program, while the number of years in implementing a Six Sigma program has no significant impact in launching a BSC program. Moreover, the ranking of six perspectives and eighteen critical decision criteria highlighted in this research can be useful for implementing a successful BSC initiative.

AB - The purpose of this study is to explore the relationship between Balanced Scorecard (BSC) and Six Sigma programs and to point out the critical issues for implementing a BSC program. The Delphi method and Analytical Hierarchy Process (AHP) are used to conduct the questionnaire survey. Having experience and knowledge in implementing both BSC and Six Sigma programs, seven well-known companies in Taiwan were selected to participate in two rounds of survey. The analysis results suggest that the implementation experience of a Six Sigma program assists in launching a BSC program, while the number of years in implementing a Six Sigma program has no significant impact in launching a BSC program. Moreover, the ranking of six perspectives and eighteen critical decision criteria highlighted in this research can be useful for implementing a successful BSC initiative.

UR - http://www.scopus.com/inward/record.url?scp=77949318998&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=77949318998&partnerID=8YFLogxK

M3 - Article

VL - 13

SP - 481

EP - 496

JO - Asia Pacific Management Review

JF - Asia Pacific Management Review

SN - 1029-3132

IS - 2

ER -