An exploratory model of knowledge flow barriers within healthcare organizations

Chinho Lin, Bertram Tan, Shofang Chang

Research output: Contribution to journalArticlepeer-review

58 Citations (Scopus)


Healthcare today is mainly knowledge-based and the diffusion of medical knowledge is imperative for proper treatment of patients. Our study of the industry explored barriers to knowledge flow using a Cultural Historical Activity Theory framework. Our work was exploratory and qualitative in nature, and consisted of three phases: in-depth interviews to explore medical knowledge flow barriers resulting in a model; a case study using a survey approach to test and modify the model; and a Delphi study to validate the generalizability of the model. We concluded that knowledge flow experienced five barriers: knowledge source, knowledge receiver, knowledge transfer, knowledge flow context, and the organizational context. Furthermore, these were correlated.

Original languageEnglish
Pages (from-to)331-339
Number of pages9
JournalInformation and Management
Issue number5
Publication statusPublished - 2008 Jul

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Information Systems and Management


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