Analyzing the influence of is capability on software-as-a-service performance: A relational view

Shih Wei Chou, Hui Tzu Min, Chia Shiang Hsu, I. Hua Hung, Yu Chieh Chang

Research output: Contribution to conferencePaperpeer-review

Abstract

The formation of clients'satisfaction in software-as-a-service (SaaS) remains unclear. Building on the relational view and outsourcing literature, this study develops a theoretical model to explain the relationships between SaaS satisfaction, relational value, and IS capabilities. Relational values are characterized as task-based value and governance-based value. IS capabilities include IS integration and IS coordination. The proposed model and hypotheses are supported by the empirical data from 255 firms. The results show that clients'satisfaction is influenced by both task-based value and governance-based value, which, in turn, are affected by IS capabilities. Finally, we discuss the implications of our findings.

Original languageEnglish
Publication statusPublished - 2013
Event17th Pacific Asia Conference on Information Systems, PACIS 2013 - Jeju Island, Korea, Republic of
Duration: 2013 Jun 182013 Jun 22

Other

Other17th Pacific Asia Conference on Information Systems, PACIS 2013
Country/TerritoryKorea, Republic of
CityJeju Island
Period13-06-1813-06-22

All Science Journal Classification (ASJC) codes

  • Information Systems

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