Analyzing the influence of is capability on software-as-a-service performance

A relational view

Shih Wei Chou, Hui-Tzu Min, Chia Shiang Hsu, I. Hua Hung, Yu Chieh Chang

Research output: Contribution to conferencePaper

Abstract

The formation of clients'satisfaction in software-as-a-service (SaaS) remains unclear. Building on the relational view and outsourcing literature, this study develops a theoretical model to explain the relationships between SaaS satisfaction, relational value, and IS capabilities. Relational values are characterized as task-based value and governance-based value. IS capabilities include IS integration and IS coordination. The proposed model and hypotheses are supported by the empirical data from 255 firms. The results show that clients'satisfaction is influenced by both task-based value and governance-based value, which, in turn, are affected by IS capabilities. Finally, we discuss the implications of our findings.

Original languageEnglish
Publication statusPublished - 2013 Jan 1
Event17th Pacific Asia Conference on Information Systems, PACIS 2013 - Jeju Island, Korea, Republic of
Duration: 2013 Jun 182013 Jun 22

Other

Other17th Pacific Asia Conference on Information Systems, PACIS 2013
CountryKorea, Republic of
CityJeju Island
Period13-06-1813-06-22

Fingerprint

Outsourcing

All Science Journal Classification (ASJC) codes

  • Information Systems

Cite this

Chou, S. W., Min, H-T., Hsu, C. S., Hung, I. H., & Chang, Y. C. (2013). Analyzing the influence of is capability on software-as-a-service performance: A relational view. Paper presented at 17th Pacific Asia Conference on Information Systems, PACIS 2013, Jeju Island, Korea, Republic of.
Chou, Shih Wei ; Min, Hui-Tzu ; Hsu, Chia Shiang ; Hung, I. Hua ; Chang, Yu Chieh. / Analyzing the influence of is capability on software-as-a-service performance : A relational view. Paper presented at 17th Pacific Asia Conference on Information Systems, PACIS 2013, Jeju Island, Korea, Republic of.
@conference{5dd820541d5f4bf69b59b57292d5b3f5,
title = "Analyzing the influence of is capability on software-as-a-service performance: A relational view",
abstract = "The formation of clients'satisfaction in software-as-a-service (SaaS) remains unclear. Building on the relational view and outsourcing literature, this study develops a theoretical model to explain the relationships between SaaS satisfaction, relational value, and IS capabilities. Relational values are characterized as task-based value and governance-based value. IS capabilities include IS integration and IS coordination. The proposed model and hypotheses are supported by the empirical data from 255 firms. The results show that clients'satisfaction is influenced by both task-based value and governance-based value, which, in turn, are affected by IS capabilities. Finally, we discuss the implications of our findings.",
author = "Chou, {Shih Wei} and Hui-Tzu Min and Hsu, {Chia Shiang} and Hung, {I. Hua} and Chang, {Yu Chieh}",
year = "2013",
month = "1",
day = "1",
language = "English",
note = "17th Pacific Asia Conference on Information Systems, PACIS 2013 ; Conference date: 18-06-2013 Through 22-06-2013",

}

Chou, SW, Min, H-T, Hsu, CS, Hung, IH & Chang, YC 2013, 'Analyzing the influence of is capability on software-as-a-service performance: A relational view' Paper presented at 17th Pacific Asia Conference on Information Systems, PACIS 2013, Jeju Island, Korea, Republic of, 13-06-18 - 13-06-22, .

Analyzing the influence of is capability on software-as-a-service performance : A relational view. / Chou, Shih Wei; Min, Hui-Tzu; Hsu, Chia Shiang; Hung, I. Hua; Chang, Yu Chieh.

2013. Paper presented at 17th Pacific Asia Conference on Information Systems, PACIS 2013, Jeju Island, Korea, Republic of.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Analyzing the influence of is capability on software-as-a-service performance

T2 - A relational view

AU - Chou, Shih Wei

AU - Min, Hui-Tzu

AU - Hsu, Chia Shiang

AU - Hung, I. Hua

AU - Chang, Yu Chieh

PY - 2013/1/1

Y1 - 2013/1/1

N2 - The formation of clients'satisfaction in software-as-a-service (SaaS) remains unclear. Building on the relational view and outsourcing literature, this study develops a theoretical model to explain the relationships between SaaS satisfaction, relational value, and IS capabilities. Relational values are characterized as task-based value and governance-based value. IS capabilities include IS integration and IS coordination. The proposed model and hypotheses are supported by the empirical data from 255 firms. The results show that clients'satisfaction is influenced by both task-based value and governance-based value, which, in turn, are affected by IS capabilities. Finally, we discuss the implications of our findings.

AB - The formation of clients'satisfaction in software-as-a-service (SaaS) remains unclear. Building on the relational view and outsourcing literature, this study develops a theoretical model to explain the relationships between SaaS satisfaction, relational value, and IS capabilities. Relational values are characterized as task-based value and governance-based value. IS capabilities include IS integration and IS coordination. The proposed model and hypotheses are supported by the empirical data from 255 firms. The results show that clients'satisfaction is influenced by both task-based value and governance-based value, which, in turn, are affected by IS capabilities. Finally, we discuss the implications of our findings.

UR - http://www.scopus.com/inward/record.url?scp=84928472851&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84928472851&partnerID=8YFLogxK

M3 - Paper

ER -

Chou SW, Min H-T, Hsu CS, Hung IH, Chang YC. Analyzing the influence of is capability on software-as-a-service performance: A relational view. 2013. Paper presented at 17th Pacific Asia Conference on Information Systems, PACIS 2013, Jeju Island, Korea, Republic of.