Behind the Chain Coffee Shop: Design of Utilizing Virtual Reality for Coffee-Making Training

Yi Ciao Lin, Chien Hsu Chen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Training new employees is the most vital part of any vocational industry. Along with the development of digitization, new methods of employee qualification arise. Virtual Reality (VR) can create immersive situations, have great potential in terms of repetitive, high retention rate learning and multi-sensory interaction, and are gradually being applied to training in various fields. Chain coffee shop is an industry with a relatively high demand for manpower. New employee training requires a lot of human resources and costs. Furthermore, the coffee-making process is a more complex training project that requires professionals to guide details and a lot of time to practice. The study chooses Starbucks as a case and proposes a design combining virtual reality and coffee-making training. As an initial attempt to provide insight into utilizing a new technology for better coffee-making training of chain coffee shops’ new employees.

Original languageEnglish
Title of host publicationAdvances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021
EditorsTareq Z. Ahram, Christianne S. Falcão
PublisherSpringer Science and Business Media Deutschland GmbH
Pages204-210
Number of pages7
ISBN (Print)9783030800901
DOIs
Publication statusPublished - 2021
EventAHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021 - Virtual, Online
Duration: 2021 Jul 252021 Jul 29

Publication series

NameLecture Notes in Networks and Systems
Volume275
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

ConferenceAHFE Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, 2021
CityVirtual, Online
Period21-07-2521-07-29

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering
  • Signal Processing
  • Computer Networks and Communications

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