TY - JOUR
T1 - Beyond ERP implementation
T2 - The moderating effect of knowledge management on business performance
AU - Tsai, Ming Tien
AU - Li, Eldon Y.
AU - Lee, Kou Wei
AU - Tung, Wen Hui
PY - 2011/2
Y1 - 2011/2
N2 - The implementation of an enterprise resource planning (ERP) system is known to be time consuming and resource demanding. The success rate of implementation has been notoriously low. This may be attributed to the contextual factors of the implementing organisation. Previous studies of the success factors of ERP system implementation often overlook the contextual factors of post-implementation maintenance and knowledge management. This study intends to examine the extent to which these two contextual factors affect the performance of a business. In this study, we classify post-implementation into system maintenance and data maintenance. A sample of 600 large firms in Taiwan was surveyed and 110 usable questionnaires were collected. Using regression analysis to test the hypotheses, we found that post-implementation maintenance of an ERP system has significant influence on the performance of a business. Furthermore, system maintenance has a significant direct effect on business performance and the moderating effect of knowledge management strengthens the relationship between data maintenance and business performance.
AB - The implementation of an enterprise resource planning (ERP) system is known to be time consuming and resource demanding. The success rate of implementation has been notoriously low. This may be attributed to the contextual factors of the implementing organisation. Previous studies of the success factors of ERP system implementation often overlook the contextual factors of post-implementation maintenance and knowledge management. This study intends to examine the extent to which these two contextual factors affect the performance of a business. In this study, we classify post-implementation into system maintenance and data maintenance. A sample of 600 large firms in Taiwan was surveyed and 110 usable questionnaires were collected. Using regression analysis to test the hypotheses, we found that post-implementation maintenance of an ERP system has significant influence on the performance of a business. Furthermore, system maintenance has a significant direct effect on business performance and the moderating effect of knowledge management strengthens the relationship between data maintenance and business performance.
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U2 - 10.1080/14783363.2010.529638
DO - 10.1080/14783363.2010.529638
M3 - Article
AN - SCOPUS:79951814915
SN - 1478-3363
VL - 22
SP - 131
EP - 144
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 2
ER -