Skip to main navigation
Skip to search
Skip to main content
National Cheng Kung University Home
English
中文
Home
Profiles
Research units
Research output
Projects
Student theses
Equipment
Prizes
Activities
Search by expertise, name or affiliation
Developing a new key performance index for measuring service quality
Jeh Nan Pan, Tzu Chun Pan
Department of Statistics
Research output
:
Contribution to journal
›
Article
›
peer-review
24
Citations (Scopus)
Overview
Fingerprint
Fingerprint
Dive into the research topics of 'Developing a new key performance index for measuring service quality'. Together they form a unique fingerprint.
Sort by
Weight
Alphabetically
Business & Economics
Performance Index
83%
Service Quality
57%
Customer Perception
29%
Interval Estimation
26%
Sample Size
25%
Customer Expectations
19%
Managers
17%
Service Industries
16%
Confidence Interval
13%
Process Capability Index
12%
Survey Data
11%
Quantitative Methods
11%
Decision Making Tool
11%
Strategic Alignment
10%
Responsiveness
10%
Bootstrapping
10%
Business Success
9%
Corporate Performance
9%
Sustainability
9%
Assurance
9%
Service Levels
9%
Continuous Improvement
8%
Empathy
8%
Cost Savings
8%
Manufacturing Industries
7%
Design Methodology
4%
Factors
3%
Engineering & Materials Science
Service industry
100%
Managers
62%
Sustainable development
32%
Industry
31%
Decision making
26%
Costs
13%