TY - GEN
T1 - Development of a distributed product knowledge service system
AU - Chen, Yuh Jen
AU - Chen, Yuh-Min
AU - Wu, Meng Sheng
PY - 2009/10/13
Y1 - 2009/10/13
N2 - Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store and apply knowledge to provide product knowledge service to customers is central to enterprise success. This study has the following three objectives: (i) to propose a novel product knowledge service model based on the product lifecycle and its supply chain, (ii) to design a system framework for product knowledge service, and (iii) to implement the proposed system. The product knowledge service model can be seen as a product knowledge supplier chain developed based on the integration of product lifecycle and its supply chain. Based on the knowledge management cycle, software agent technology and service-oriented architecture (SOA), the agent-based knowledge service-oriented system framework is designed to reflect the distributed, flexible and hierarchical characteristics of the product knowledge service model. Finally, the proposed agentbased knowledge service-oriented system framework is developed and implemented using Unified Modeling Language (UML) and Java programming language with the Java Agent Development Framework (JADE). Index Terms-Knowledge management, Product knowledge service, Product lifecycle, Software agent technology, Service-oriented architecture
AB - Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store and apply knowledge to provide product knowledge service to customers is central to enterprise success. This study has the following three objectives: (i) to propose a novel product knowledge service model based on the product lifecycle and its supply chain, (ii) to design a system framework for product knowledge service, and (iii) to implement the proposed system. The product knowledge service model can be seen as a product knowledge supplier chain developed based on the integration of product lifecycle and its supply chain. Based on the knowledge management cycle, software agent technology and service-oriented architecture (SOA), the agent-based knowledge service-oriented system framework is designed to reflect the distributed, flexible and hierarchical characteristics of the product knowledge service model. Finally, the proposed agentbased knowledge service-oriented system framework is developed and implemented using Unified Modeling Language (UML) and Java programming language with the Java Agent Development Framework (JADE). Index Terms-Knowledge management, Product knowledge service, Product lifecycle, Software agent technology, Service-oriented architecture
UR - http://www.scopus.com/inward/record.url?scp=70349731569&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=70349731569&partnerID=8YFLogxK
U2 - 10.1109/CISIS.2009.21
DO - 10.1109/CISIS.2009.21
M3 - Conference contribution
AN - SCOPUS:70349731569
SN - 9780769535753
T3 - Proceedings of the International Conference on Complex, Intelligent and Software Intensive Systems, CISIS 2009
SP - 136
EP - 143
BT - Proceedings of the International Conference on Complex, Intelligent and Software Intensive Systems, CISIS 2009
T2 - International Conference on Complex, Intelligent and Software Intensive Systems, CISIS 2009
Y2 - 16 March 2009 through 19 March 2009
ER -