Distributed product knowledge service: Model and system framework

Yuh Jen Chen, Yuh Min Chen, Meng Sheng Wu

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store, and apply knowledge to provide product knowledge service to customers is central to enterprise success. This study has the following three objectives: (i) to propose a novel product knowledge service model based on the product lifecycle and its supply chain, (ii) to design a system framework for product knowledge service, and (iii) to implement the proposed system. The product knowledge service model can be seen as a product knowledge supplier chain based on the integration of the product lifecycle and its supply chain. Based on the knowledge management cycle, software agent technology, and service-oriented architecture, the agent-based knowledge service-oriented system framework is designed to reflect the distributed, flexible, and hierarchical characteristics of the product knowledge service model. Finally, the proposed agent-based knowledge service-oriented system framework is developed and implemented using Unified Modelling Language and Java programming language with the Java Agent Development Framework.

Original languageEnglish
Pages (from-to)483-508
Number of pages26
JournalService Industries Journal
Volume31
Issue number3
DOIs
Publication statusPublished - 2011 Feb

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management of Technology and Innovation

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