TY - JOUR
T1 - Distributed product knowledge service
T2 - Model and system framework
AU - Chen, Yuh Jen
AU - Chen, Yuh Min
AU - Wu, Meng Sheng
N1 - Funding Information:
The authors would like to thank the National Science Council of the Republic of China, Taiwan, for partially supporting this research under Contract Nos. NSC97-2221-E-327-038 and NSC 96-2221-E-006-276.
PY - 2011/2
Y1 - 2011/2
N2 - Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store, and apply knowledge to provide product knowledge service to customers is central to enterprise success. This study has the following three objectives: (i) to propose a novel product knowledge service model based on the product lifecycle and its supply chain, (ii) to design a system framework for product knowledge service, and (iii) to implement the proposed system. The product knowledge service model can be seen as a product knowledge supplier chain based on the integration of the product lifecycle and its supply chain. Based on the knowledge management cycle, software agent technology, and service-oriented architecture, the agent-based knowledge service-oriented system framework is designed to reflect the distributed, flexible, and hierarchical characteristics of the product knowledge service model. Finally, the proposed agent-based knowledge service-oriented system framework is developed and implemented using Unified Modelling Language and Java programming language with the Java Agent Development Framework.
AB - Conventional business models focus on providing end products and services regardless of product- or service-related knowledge. Such models are unable to meet customer requirements in a knowledge economy. Therefore, to effectively capture, accumulate, store, and apply knowledge to provide product knowledge service to customers is central to enterprise success. This study has the following three objectives: (i) to propose a novel product knowledge service model based on the product lifecycle and its supply chain, (ii) to design a system framework for product knowledge service, and (iii) to implement the proposed system. The product knowledge service model can be seen as a product knowledge supplier chain based on the integration of the product lifecycle and its supply chain. Based on the knowledge management cycle, software agent technology, and service-oriented architecture, the agent-based knowledge service-oriented system framework is designed to reflect the distributed, flexible, and hierarchical characteristics of the product knowledge service model. Finally, the proposed agent-based knowledge service-oriented system framework is developed and implemented using Unified Modelling Language and Java programming language with the Java Agent Development Framework.
UR - http://www.scopus.com/inward/record.url?scp=78751612999&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=78751612999&partnerID=8YFLogxK
U2 - 10.1080/02642060902852916
DO - 10.1080/02642060902852916
M3 - Article
AN - SCOPUS:78751612999
SN - 0264-2069
VL - 31
SP - 483
EP - 508
JO - Service Industries Journal
JF - Service Industries Journal
IS - 3
ER -