Doctors' emotional intelligence and the patient-doctor relationship

Hui Ching Weng; Hung Chi Chen; Han Jung Chen; Kang Lu; Shin Yuan Hung

doi:10.1111/j.1365-2923.2008.03039.x

Doctors' emotional intelligence and the patient-doctor relationship

Hui Ching Weng, Hung Chi Chen, Han Jung Chen, Kang Lu, Shin Yuan Hung

Institute of Allied Health Sciences

Research output: Contribution to journal › Article › peer-review

87 Citations (Scopus)

Abstract

Context: Current studies have found limited evidence for an association between doctor emotional intelligence (EI) and the patient-doctor relationship (PDR). This study explored the associations among doctor EI, patient trust and the PDR using multi-source and multi-level approaches. Methods: A total of 994 outpatients and 39 doctors representing 11 specialties were surveyed. Results: Doctors' self-rated EI was not significantly correlated with any variables rated by the patients. The nurse-rated PDR and the EI score for the doctor were positively associated with patient trust at a significant level. Conclusions: Multi-sources for assessment of doctor EI may be more objective and predictive than doctor self-ratings in ascertaining the associations among patient trust, the PDR, and patient satisfaction. Emotional intelligence coaching for doctors and interdisciplinary collaboration among clinicians are needed to optimise the efficient and therapeutic function of the PDR for patients.

Original language	English
Pages (from-to)	703-711
Number of pages	9
Journal	Medical Education
Volume	42
Issue number	7
DOIs	https://doi.org/10.1111/j.1365-2923.2008.03039.x
Publication status	Published - 2008 Jul

All Science Journal Classification (ASJC) codes

Education

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10.1111/j.1365-2923.2008.03039.x

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AU - Chen, Hung Chi

AU - Chen, Han Jung

AU - Lu, Kang

AU - Hung, Shin Yuan

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N2 - Context: Current studies have found limited evidence for an association between doctor emotional intelligence (EI) and the patient-doctor relationship (PDR). This study explored the associations among doctor EI, patient trust and the PDR using multi-source and multi-level approaches. Methods: A total of 994 outpatients and 39 doctors representing 11 specialties were surveyed. Results: Doctors' self-rated EI was not significantly correlated with any variables rated by the patients. The nurse-rated PDR and the EI score for the doctor were positively associated with patient trust at a significant level. Conclusions: Multi-sources for assessment of doctor EI may be more objective and predictive than doctor self-ratings in ascertaining the associations among patient trust, the PDR, and patient satisfaction. Emotional intelligence coaching for doctors and interdisciplinary collaboration among clinicians are needed to optimise the efficient and therapeutic function of the PDR for patients.

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Doctors' emotional intelligence and the patient-doctor relationship

Abstract

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