Abstract
Emotional intelligence is increasingly recognized as important in nurturing the patient-physician relationship in medical education; however, current studies have found limited evidence for an association between a physicianj|s emotional intelligence and the patient-physician relationship. The study explored the associations among a physician]]s emotional intelligence, patient trust, and the patient-physician by using tri-angular and multi-level approaches. Nine hundred and ninety-four outpatients and 39 physicians representing 11 specialties were surveyed. Results indicated these was no significant association between the patientjjs rating of trust and the physician jjs self-rated emotional intelligence, but there was a significant association between the patientjjs rating of trust and the physicianj|s emotional intelligence as rated by the nursing director (r = -.301, p <.001) and senior staff (r = -.301, p < .001). Results of structural equation analysis indicated that composite emotional intelligence of physicians (r=.93, p < 0.01), ratio of outpatient number in the specialty (r=.19, p < 0.10), and ratio of follow-up patients ((r=. 56, p <.0.05), had positive effects on patient trust. Patient trust had a positive impact on the patient-physician relationships (/O = .65, p <. 0.01), which modulated the effect of trust on patient satisfaction (/O = .95, p <.001). The final model proved to be valid (chi square/df = 26.46/28, p =0.55), showing a sound fit (GFI = 0.91 and RMSEA = 0.001). The model explained 37% of the variance of trust, 48% of patient-physician relationships and 56% satisfaction. Multiple sources for assessment of physician emotional intelligence may be more objective and predictive than physician self-ratings in ascertaining the associations among patient trust, patient-physician relationships, and patient satisfaction, emotional intelligence coaching for physicians and an interdisplinary collaboration among clinicians are needed to optimize the efficient and therapeutic function of the patient-physician relationships for patients.
| Original language | English |
|---|---|
| Publication status | Published - 2007 Dec 1 |
| Event | 67th Annual Meeting of the Academy of Management, AOM 2007 - Philadelphia, PA, United States Duration: 2007 Aug 3 → 2007 Aug 8 |
Other
| Other | 67th Annual Meeting of the Academy of Management, AOM 2007 |
|---|---|
| Country | United States |
| City | Philadelphia, PA |
| Period | 07-08-03 → 07-08-08 |
Fingerprint
All Science Journal Classification (ASJC) codes
- Management Information Systems
- Management of Technology and Innovation
Cite this
}
Does ei matter? Exploring the association between physician emotional intelligence and patient-physician relationships. / Weng, Hui-Ching; Chen, Hung Chi; Chen, Han Jung; Yuan, Ben Chi.
2007. Paper presented at 67th Annual Meeting of the Academy of Management, AOM 2007, Philadelphia, PA, United States.Research output: Contribution to conference › Paper
TY - CONF
T1 - Does ei matter? Exploring the association between physician emotional intelligence and patient-physician relationships
AU - Weng, Hui-Ching
AU - Chen, Hung Chi
AU - Chen, Han Jung
AU - Yuan, Ben Chi
PY - 2007/12/1
Y1 - 2007/12/1
N2 - Emotional intelligence is increasingly recognized as important in nurturing the patient-physician relationship in medical education; however, current studies have found limited evidence for an association between a physicianj|s emotional intelligence and the patient-physician relationship. The study explored the associations among a physician]]s emotional intelligence, patient trust, and the patient-physician by using tri-angular and multi-level approaches. Nine hundred and ninety-four outpatients and 39 physicians representing 11 specialties were surveyed. Results indicated these was no significant association between the patientjjs rating of trust and the physician jjs self-rated emotional intelligence, but there was a significant association between the patientjjs rating of trust and the physicianj|s emotional intelligence as rated by the nursing director (r = -.301, p <.001) and senior staff (r = -.301, p < .001). Results of structural equation analysis indicated that composite emotional intelligence of physicians (r=.93, p < 0.01), ratio of outpatient number in the specialty (r=.19, p < 0.10), and ratio of follow-up patients ((r=. 56, p <.0.05), had positive effects on patient trust. Patient trust had a positive impact on the patient-physician relationships (/O = .65, p <. 0.01), which modulated the effect of trust on patient satisfaction (/O = .95, p <.001). The final model proved to be valid (chi square/df = 26.46/28, p =0.55), showing a sound fit (GFI = 0.91 and RMSEA = 0.001). The model explained 37% of the variance of trust, 48% of patient-physician relationships and 56% satisfaction. Multiple sources for assessment of physician emotional intelligence may be more objective and predictive than physician self-ratings in ascertaining the associations among patient trust, patient-physician relationships, and patient satisfaction, emotional intelligence coaching for physicians and an interdisplinary collaboration among clinicians are needed to optimize the efficient and therapeutic function of the patient-physician relationships for patients.
AB - Emotional intelligence is increasingly recognized as important in nurturing the patient-physician relationship in medical education; however, current studies have found limited evidence for an association between a physicianj|s emotional intelligence and the patient-physician relationship. The study explored the associations among a physician]]s emotional intelligence, patient trust, and the patient-physician by using tri-angular and multi-level approaches. Nine hundred and ninety-four outpatients and 39 physicians representing 11 specialties were surveyed. Results indicated these was no significant association between the patientjjs rating of trust and the physician jjs self-rated emotional intelligence, but there was a significant association between the patientjjs rating of trust and the physicianj|s emotional intelligence as rated by the nursing director (r = -.301, p <.001) and senior staff (r = -.301, p < .001). Results of structural equation analysis indicated that composite emotional intelligence of physicians (r=.93, p < 0.01), ratio of outpatient number in the specialty (r=.19, p < 0.10), and ratio of follow-up patients ((r=. 56, p <.0.05), had positive effects on patient trust. Patient trust had a positive impact on the patient-physician relationships (/O = .65, p <. 0.01), which modulated the effect of trust on patient satisfaction (/O = .95, p <.001). The final model proved to be valid (chi square/df = 26.46/28, p =0.55), showing a sound fit (GFI = 0.91 and RMSEA = 0.001). The model explained 37% of the variance of trust, 48% of patient-physician relationships and 56% satisfaction. Multiple sources for assessment of physician emotional intelligence may be more objective and predictive than physician self-ratings in ascertaining the associations among patient trust, patient-physician relationships, and patient satisfaction, emotional intelligence coaching for physicians and an interdisplinary collaboration among clinicians are needed to optimize the efficient and therapeutic function of the patient-physician relationships for patients.
UR - http://www.scopus.com/inward/record.url?scp=84863357524&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84863357524&partnerID=8YFLogxK
M3 - Paper
AN - SCOPUS:84863357524
ER -