Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites

Yu-Hsiu Hung, Yun Lun Huang, Chi Wen Hsieh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Tourists usually visit cultural heritage websites before they travel to the actual sites. The design of the websites thus influences how an individual expect from the historical sites. This study aimed to investigate current cultural heritage websites and to identify the missing features/information that could potentially impact viewers’ cultural engagement. A heuristic evaluation was conducted with eight subject matter experts (each having more than two years of cultural product/web design experiences) on ten world cultural heritage websites (e.g., the official ones for Tower of London, Taj Mahal, and Statue of Liberty, etc.). For the purpose of the evaluation, the goals of cultural web applications (proposed by the Minerva Working Group 5) were provided to the experts. Ratings and design recommendations were collected and analyzed. Results showed numerous misalignments with the goals that made the websites unable to effectively deliver cultural values to viewers. This paper provides insight and contributes to cultural heritage web design.

Original languageEnglish
Title of host publicationHuman-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditorsMasaaki Kurosu
PublisherSpringer Verlag
Pages192-202
Number of pages11
ISBN (Print)9783030226350
DOIs
Publication statusPublished - 2019 Jan 1
EventThematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States
Duration: 2019 Jul 262019 Jul 31

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11568 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceThematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
CountryUnited States
CityOrlando
Period19-07-2619-07-31

Fingerprint

Cultural Heritage
Websites
Heuristics
Evaluation
Misalignment
Web Application
Recommendations
Product design
Towers
Design
Engagement

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Hung, Y-H., Huang, Y. L., & Hsieh, C. W. (2019). Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites. In M. Kurosu (Ed.), Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 192-202). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11568 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-22636-7_13
Hung, Yu-Hsiu ; Huang, Yun Lun ; Hsieh, Chi Wen. / Enhancing Cultural Engagement : A Heuristic Evaluation of World Cultural Heritage Websites. Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Masaaki Kurosu. Springer Verlag, 2019. pp. 192-202 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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Hung, Y-H, Huang, YL & Hsieh, CW 2019, Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites. in M Kurosu (ed.), Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11568 LNCS, Springer Verlag, pp. 192-202, Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 19-07-26. https://doi.org/10.1007/978-3-030-22636-7_13

Enhancing Cultural Engagement : A Heuristic Evaluation of World Cultural Heritage Websites. / Hung, Yu-Hsiu; Huang, Yun Lun; Hsieh, Chi Wen.

Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Masaaki Kurosu. Springer Verlag, 2019. p. 192-202 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11568 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Hung Y-H, Huang YL, Hsieh CW. Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites. In Kurosu M, editor, Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 192-202. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-22636-7_13