Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites

Yu-Hsiu Hung; Yun Lun Huang; Chi Wen Hsieh

doi:10.1007/978-3-030-22636-7_13

Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites

Yu-Hsiu Hung, Yun Lun Huang, Chi Wen Hsieh

Department of Industrial Design

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Tourists usually visit cultural heritage websites before they travel to the actual sites. The design of the websites thus influences how an individual expect from the historical sites. This study aimed to investigate current cultural heritage websites and to identify the missing features/information that could potentially impact viewers’ cultural engagement. A heuristic evaluation was conducted with eight subject matter experts (each having more than two years of cultural product/web design experiences) on ten world cultural heritage websites (e.g., the official ones for Tower of London, Taj Mahal, and Statue of Liberty, etc.). For the purpose of the evaluation, the goals of cultural web applications (proposed by the Minerva Working Group 5) were provided to the experts. Ratings and design recommendations were collected and analyzed. Results showed numerous misalignments with the goals that made the websites unable to effectively deliver cultural values to viewers. This paper provides insight and contributes to cultural heritage web design.

Original language	English
Title of host publication	Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
Editors	Masaaki Kurosu
Publisher	Springer Verlag
Pages	192-202
Number of pages	11
ISBN (Print)	9783030226350
DOIs	https://doi.org/10.1007/978-3-030-22636-7_13
Publication status	Published - 2019 Jan 1
Event	Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States Duration: 2019 Jul 26 → 2019 Jul 31

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11568 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Country	United States
City	Orlando
Period	19-07-26 → 19-07-31

All Science Journal Classification (ASJC) codes

Theoretical Computer Science
Computer Science(all)

Access to Document

10.1007/978-3-030-22636-7_13

Fingerprint Dive into the research topics of 'Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites'. Together they form a unique fingerprint.

Cite this

Hung, Y-H., Huang, Y. L., & Hsieh, C. W. (2019). Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites. In M. Kurosu (Ed.), Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 192-202). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11568 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-22636-7_13

Hung, Yu-Hsiu ; Huang, Yun Lun ; Hsieh, Chi Wen. / Enhancing Cultural Engagement : A Heuristic Evaluation of World Cultural Heritage Websites. Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Masaaki Kurosu. Springer Verlag, 2019. pp. 192-202 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{782b8caa51ed4654a4a6001def7eed0e,

title = "Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites",

abstract = "Tourists usually visit cultural heritage websites before they travel to the actual sites. The design of the websites thus influences how an individual expect from the historical sites. This study aimed to investigate current cultural heritage websites and to identify the missing features/information that could potentially impact viewers{\textquoteright} cultural engagement. A heuristic evaluation was conducted with eight subject matter experts (each having more than two years of cultural product/web design experiences) on ten world cultural heritage websites (e.g., the official ones for Tower of London, Taj Mahal, and Statue of Liberty, etc.). For the purpose of the evaluation, the goals of cultural web applications (proposed by the Minerva Working Group 5) were provided to the experts. Ratings and design recommendations were collected and analyzed. Results showed numerous misalignments with the goals that made the websites unable to effectively deliver cultural values to viewers. This paper provides insight and contributes to cultural heritage web design.",

author = "Yu-Hsiu Hung and Huang, {Yun Lun} and Hsieh, {Chi Wen}",

year = "2019",

month = jan,

day = "1",

doi = "10.1007/978-3-030-22636-7_13",

language = "English",

isbn = "9783030226350",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer Verlag",

pages = "192--202",

editor = "Masaaki Kurosu",

booktitle = "Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings",

address = "Germany",

note = "Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 ; Conference date: 26-07-2019 Through 31-07-2019",

}

Hung, Y-H, Huang, YL & Hsieh, CW 2019, Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites. in M Kurosu (ed.), Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11568 LNCS, Springer Verlag, pp. 192-202, Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 19-07-26. https://doi.org/10.1007/978-3-030-22636-7_13

Enhancing Cultural Engagement : A Heuristic Evaluation of World Cultural Heritage Websites. / Hung, Yu-Hsiu; Huang, Yun Lun; Hsieh, Chi Wen.

Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Masaaki Kurosu. Springer Verlag, 2019. p. 192-202 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11568 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Enhancing Cultural Engagement

T2 - Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019

AU - Hung, Yu-Hsiu

AU - Huang, Yun Lun

AU - Hsieh, Chi Wen

PY - 2019/1/1

Y1 - 2019/1/1

N2 - Tourists usually visit cultural heritage websites before they travel to the actual sites. The design of the websites thus influences how an individual expect from the historical sites. This study aimed to investigate current cultural heritage websites and to identify the missing features/information that could potentially impact viewers’ cultural engagement. A heuristic evaluation was conducted with eight subject matter experts (each having more than two years of cultural product/web design experiences) on ten world cultural heritage websites (e.g., the official ones for Tower of London, Taj Mahal, and Statue of Liberty, etc.). For the purpose of the evaluation, the goals of cultural web applications (proposed by the Minerva Working Group 5) were provided to the experts. Ratings and design recommendations were collected and analyzed. Results showed numerous misalignments with the goals that made the websites unable to effectively deliver cultural values to viewers. This paper provides insight and contributes to cultural heritage web design.

AB - Tourists usually visit cultural heritage websites before they travel to the actual sites. The design of the websites thus influences how an individual expect from the historical sites. This study aimed to investigate current cultural heritage websites and to identify the missing features/information that could potentially impact viewers’ cultural engagement. A heuristic evaluation was conducted with eight subject matter experts (each having more than two years of cultural product/web design experiences) on ten world cultural heritage websites (e.g., the official ones for Tower of London, Taj Mahal, and Statue of Liberty, etc.). For the purpose of the evaluation, the goals of cultural web applications (proposed by the Minerva Working Group 5) were provided to the experts. Ratings and design recommendations were collected and analyzed. Results showed numerous misalignments with the goals that made the websites unable to effectively deliver cultural values to viewers. This paper provides insight and contributes to cultural heritage web design.

UR - http://www.scopus.com/inward/record.url?scp=85069817443&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85069817443&partnerID=8YFLogxK

U2 - 10.1007/978-3-030-22636-7_13

DO - 10.1007/978-3-030-22636-7_13

M3 - Conference contribution

AN - SCOPUS:85069817443

SN - 9783030226350

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 192

EP - 202

BT - Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings

A2 - Kurosu, Masaaki

PB - Springer Verlag

Y2 - 26 July 2019 through 31 July 2019

ER -

Hung Y-H, Huang YL, Hsieh CW. Enhancing Cultural Engagement: A Heuristic Evaluation of World Cultural Heritage Websites. In Kurosu M, editor, Human-Computer Interaction. Design Practice in Contemporary Societies - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 192-202. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-030-22636-7_13