ERP系統架構支援B2BEC之實質營運管理－混合定性和定量分析研究

The fluctuating fortunes of Electric Commerce (EC) in recent years suggest the support of back-end Enterprises Resource Planning (ERP) and Supply Chain Management (SCM) systems able to deliver what the front-office Customer Relationship Management (CRM) systems promise. The objectives of this study were undertaken. (1) Explore the system design and the characteristics of architecture. (2) Describe the reasons for ERP importance. How and why an ERP system aids Business-to-Business (B2B) EC. (3) The ERP support to in a practical and the evolution into c-Business. The initial research model was based on a large steel case in Taiwan. The second stage enhanced by additional data from the case and conventional industries questionnaires survey. The case was concluded that ERP is the backbone of e-Business, and when extended into CRM and SCM, draws on a common, interdepartmental pool of information, expediting workflow and reducing costs. The results of data analysis, ERP systems characteristic speed and accuracy of computer processing, when applied to production processing, control, delivery, and real-time service via the Internet, can give great commercial and service quality. This study therefore ERP supports to B2BEC systems development as a priority task for conventional industries development of e-Business and goal logistics management.