Evaluation of a telephone call service for ambulatory surgery patients in Taiwan

Ching Huey Chen, Hsien Jy Ma, Miaofen Yen, Shu Fen Li, Li Ching Liu

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)

Abstract

The purpose of this study was to evaluate the outcomes of a telephone call service (TCS) for ambulatory surgery patients. Three outcomes were evaluated: patient satisfaction, patients 1/4 perceptions of the value of a TCS intervention, and nurses 1/4 perceptions of difficulties in implementing it. The results indicated that patients were satisfied with the TCS intervention and were positive about its value. Nurses indicated that the main difficulties in implementing the TCS were their lack of knowledge in answering patients 1/4 questions and time limitations.

Original languageEnglish
Pages (from-to)286-288
Number of pages3
JournalJournal of Nursing Care Quality
Volume22
Issue number3
DOIs
Publication statusPublished - 2007 Jul 1

All Science Journal Classification (ASJC) codes

  • Nursing(all)

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