Examining the factors that affect ERP assimilation

The aim of this study is to identify the factors that influence the assimilation of enterprise resource planning (ERP) systems in the post-implementation stage. Building on organizational information processing theory (OIPT) and absorptive capacity (AC), we propose an integrated model, which examines the relationship among organizational fit, absorptive capacity, environmental uncertainty, and ERP assimilation. Based on the survey data from 98 firms that have implemented ERP, most of the proposed hypotheses were supported, showing that initial fit, potential AC, realized AC, and heterogeneity jointly affect ERP assimilation. Task uncertainty (hostility and heterogeneity) negatively moderates the relationship between initial fit and ERP assimilation. The implications for both theory and practice are discussed.