Exploring the effects of trust, perceived risk, and E-services systems on public services in E-government

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Abstract

This chapter is an attempt to better understand government perceptions on the adoption of technologybased service channels, in particular, digitalized administration processes. A model is proposed that combines the effect of behavioral beliefs and intentions together with research variables, perceived usefulness of e-services, subjective norms, self-efficacy, technology facilitating conditions, trust and perceived risk, as well as individual characteristics. The research method uses a questionnaire to query the intentions of government civil service employees towards adopting digitalized services. Structural Equation Modeling is applied to further analyze the data and to design a theoretical model predicting the intention to accept e-services in e-government. Results from 216 civil servants working in five cities and counties reveal trust as the most influential factor directly affecting behavioral intention towards administering digitalized services. The high trust of civil servants towards these digitalized e-government services unfortunately results in low risk perception, which is an issue to be addressed to limit exposure.

Original languageEnglish
Title of host publicationFrameworks of IT Prosumption for Business Development
PublisherIGI Global
Pages102-118
Number of pages17
ISBN (Electronic)9781466643147
ISBN (Print)1466643137, 9781466643130
DOIs
Publication statusPublished - 2013 Jul 31

Fingerprint

Public services
Perceived risk
Electronic government
E-services
Service system
Civil servants
Government
Query
Behavioral intention
Risk characteristics
Civil service
Risk perception
Self-efficacy
Subjective norm
Perceived usefulness
Service employees
Government services
Individual characteristics
Influential factors
Structural equation modeling

All Science Journal Classification (ASJC) codes

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Cite this

Chiang, Li-Chun. / Exploring the effects of trust, perceived risk, and E-services systems on public services in E-government. Frameworks of IT Prosumption for Business Development. IGI Global, 2013. pp. 102-118
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Exploring the effects of trust, perceived risk, and E-services systems on public services in E-government. / Chiang, Li-Chun.

Frameworks of IT Prosumption for Business Development. IGI Global, 2013. p. 102-118.

Research output: Chapter in Book/Report/Conference proceedingChapter

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