Exploring the Relationship between Conflict Management and Transformational Leadership Behaviors for the Success of ERP Customization

Wei Tsong Wang; Mei Chun Luo; Yu Ming Chang

doi:10.1080/10580530.2021.1913680

Exploring the Relationship between Conflict Management and Transformational Leadership Behaviors for the Success of ERP Customization

Wei Tsong Wang, Mei Chun Luo, Yu Ming Chang

Institute of Information Management

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

Many companies customize commercial enterprise resource planning (ERP) packages to meet their specific needs by collaborating with the ERP vendors. Nevertheless, research into the relationships among conflict management (CM), transformational leadership, and the performance of ERP customization projects are limited. This study addressed this issue through an in-depth case study. The results indicate the importance of mapping between CM approaches and transformational leadership behaviors in terms of enhancing project performance. Research implication are discussed subsequently.

Original language	English
Pages (from-to)	177-200
Number of pages	24
Journal	Information Systems Management
Volume	39
Issue number	2
DOIs	https://doi.org/10.1080/10580530.2021.1913680
Publication status	Published - 2022

All Science Journal Classification (ASJC) codes

Information Systems
Computer Science Applications
Library and Information Sciences

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10.1080/10580530.2021.1913680

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Exploring the Relationship between Conflict Management and Transformational Leadership Behaviors for the Success of ERP Customization

Abstract

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