Facebook C2C social commerce: A study of online impulse buying

Jeng-Chung Chen, Bo Chiuan Su, Andree E. Widjaja

Research output: Contribution to journalArticlepeer-review

110 Citations (Scopus)

Abstract

Facebook users are increasingly using the site to conduct commercial activities, by posting advertisements in groups and then buying or selling items from each other. This type of group is called as a C2C Facebook "buy and sell" group in the current work. Drawing from latent state-trait theory, heuristic information processing, and observational learning, we conducted an online field experiment to empirically investigate the effect of the information quality of the advertisement, the trait of the impulsiveness, and the number of "likes" it receives on consumers' urge to buy impulsively. The findings and implications of our study are discussed in the paper.

Original languageEnglish
Pages (from-to)57-69
Number of pages13
JournalDecision Support Systems
Volume83
DOIs
Publication statusPublished - 2016 Mar 1

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management

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