Factors influencing patient-perceived quality of care in psychiatric hospitals in Taiwan

Esther Ching Lan Lin, Fei Hsiu Hsiao, Agneta Schröder, Lars Olov Lundqvist, Hui Lin Chao, Shih Kai Lee, Tsui Mei Hung, Mei Jou Lu, Huei Lan Lu, Su Jung Laio, Kai Yen Chang, An Nie Pan

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

Patient-perceived quality of inpatient/outpatient psychiatric care remains under-researched. A cross-sectional survey with purposive sampling comprising 567 inpatients and 549 outpatients was conducted among eight psychiatric care facilities in Taiwan to examine the factors influencing patient-perceived care quality. Inpatients and outpatients perceived moderate quality of care, where “Encounter” was reported as the highest dimension. Inpatients perceived “Secure environment” as the lowest; outpatients rated “Discharge/Referring” as the lowest. Hospital region and customer loyalty were significantly associated with patient-perceived care quality. Other significant factors were also identified: inpatient employment, perceived mental health and treatment effects, understanding diagnosis, previous treatment, and visited by appointment.

Original languageEnglish
Pages (from-to)9-16
Number of pages8
JournalArchives of Psychiatric Nursing
Volume35
Issue number1
DOIs
Publication statusPublished - 2021 Feb

All Science Journal Classification (ASJC) codes

  • Phychiatric Mental Health

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