Implementing supply chain quality management

Chu Hua Kuei, Christian N. Madu, Chinho Lin

Research output: Contribution to journalArticlepeer-review

83 Citations (Scopus)


This paper describes a strategic framework for the development of supply chain quality management (SCQM). The framework integrates both vision- and gap-driven change approaches to evaluate not only the implementation gaps but also their potential countermeasures. Based on literature review, drivers of supply chain quality are identified. They are: supply chain competence, critical success factors (CSF), strategic components, and SCQ practices/activities/ programmes. Based on SCQM literature, five survey items are also presented in this study for each drive. The Analytic Hierarchy Process (AHP) is used to develop priority indices for these survey items. Knowledge of these critical dimensions and possible implementation discrepancies could help multinational enterprises and their supply chain partners lay out effective and efficient SCQM plans.

Original languageEnglish
Pages (from-to)1127-1141
Number of pages15
JournalTotal Quality Management and Business Excellence
Issue number11
Publication statusPublished - 2008 Nov

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)


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