Improving B2C business for online store - The case study of agriculture products e-market shop in Taiwan

Chang Han Wang, Tzong Ru Lee, Wen Shan Lin, Nirote Sinnarong, Agnieszka M. Dadura, Jan Mou Li

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

In this paper, we propose a framework for continuous improvement of business to consumer applications, especially the customer-oriented marketing mix emphasising the viewpoint of customer. Incorporating strategic guidance together with the customer-oriented marketing mix, the proposed framework suggests identifying latent issues within the purchasing processes first, asking customers' opinion about the issues and then locating critical concerns of these issues using grey relational analysis. As a consequence of coping with these concerns, the connected processes can be reengineered to increase customers' satisfaction. This study can be used as a reference by other researchers studying different kind of e-commerce business models as well as by the practitioners who are looking for ways to improve their online marketplaces.

Original languageEnglish
Pages (from-to)98-118
Number of pages21
JournalInternational Journal of Services and Standards
Volume7
Issue number2
DOIs
Publication statusPublished - 2011 Nov 1

All Science Journal Classification (ASJC) codes

  • Management of Technology and Innovation

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