Integration of Kano model into TOPSIS method for effective product assessment

Chun Chih Chen, Yang Cheng Lin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Understanding and fulfilling customer needs are well recognized as thecritical factor for successful product. To resolve the trade-offs dilemma in multi-criteria decision making, we present a framework that integrates Kano model, FAHP and TOPSIS to assist decision makers in understanding customer requirements and help effectively rank products. By using Kano model analysis, it guides the prioritizing of multiple attributes, leading to higher customer satisfaction. To verify the proposed approach for MCDM, an empirical case for ranking kitchen faucet designs is illustrated and validated.

Original languageEnglish
Title of host publicationInnovation in Materials Science and Emerging Technology
Pages475-479
Number of pages5
DOIs
Publication statusPublished - 2012
Event1st International Conference on Engineering and Technology Innovation, ICETI 2011 - Kenting, Pingtung, Taiwan
Duration: 2011 Nov 112011 Nov 15

Publication series

NameApplied Mechanics and Materials
Volume145
ISSN (Print)1660-9336
ISSN (Electronic)1662-7482

Other

Other1st International Conference on Engineering and Technology Innovation, ICETI 2011
CountryTaiwan
CityKenting, Pingtung
Period11-11-1111-11-15

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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