TY - GEN
T1 - Integration of Kano model into TOPSIS method for effective product assessment
AU - Chen, Chun Chih
AU - Lin, Yang Cheng
N1 - Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2012
Y1 - 2012
N2 - Understanding and fulfilling customer needs are well recognized as thecritical factor for successful product. To resolve the trade-offs dilemma in multi-criteria decision making, we present a framework that integrates Kano model, FAHP and TOPSIS to assist decision makers in understanding customer requirements and help effectively rank products. By using Kano model analysis, it guides the prioritizing of multiple attributes, leading to higher customer satisfaction. To verify the proposed approach for MCDM, an empirical case for ranking kitchen faucet designs is illustrated and validated.
AB - Understanding and fulfilling customer needs are well recognized as thecritical factor for successful product. To resolve the trade-offs dilemma in multi-criteria decision making, we present a framework that integrates Kano model, FAHP and TOPSIS to assist decision makers in understanding customer requirements and help effectively rank products. By using Kano model analysis, it guides the prioritizing of multiple attributes, leading to higher customer satisfaction. To verify the proposed approach for MCDM, an empirical case for ranking kitchen faucet designs is illustrated and validated.
UR - http://www.scopus.com/inward/record.url?scp=84555190672&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84555190672&partnerID=8YFLogxK
U2 - 10.4028/www.scientific.net/AMM.145.475
DO - 10.4028/www.scientific.net/AMM.145.475
M3 - Conference contribution
AN - SCOPUS:84555190672
SN - 9783037853245
T3 - Applied Mechanics and Materials
SP - 475
EP - 479
BT - Innovation in Materials Science and Emerging Technology
PB - Trans Tech Publications Ltd
T2 - 1st International Conference on Engineering and Technology Innovation, ICETI 2011
Y2 - 11 November 2011 through 15 November 2011
ER -