Intelligent Call Manager based on the integration of computer telephony, Internet and speech processing

Chung Hsien Wu; Yeou Jiunn Chen; Gwo Lang Yan

Intelligent Call Manager based on the integration of computer telephony, Internet and speech processing

Chung Hsien Wu
, Yeou Jiunn Chen
, Gwo Lang Yan

Department of Computer Science and Information Engineering

Research output: Contribution to journal › Conference article › peer-review

Abstract

The Intelligent Call Manager, a unified call management system, integrates computer telephony, Internet and speech processing. This system can answer an incoming call, transfer the call to an extension, send a voice mail and call the pager. Using natural speech interface, the intelligent call manager servers callers efficiently and courteously.

Original language	English
Pages (from-to)	86-87
Number of pages	2
Journal	Digest of Technical Papers - IEEE International Conference on Consumer Electronics
Publication status	Published - 1998
Event	Proceedings of the 1998 17th Conference on Consumer Electronics - Los Angeles, CA, USA Duration: 1998 Jun 2 → 1998 Jun 4

All Science Journal Classification (ASJC) codes

Industrial and Manufacturing Engineering
Electrical and Electronic Engineering

Cite this

@article{cf6c70ac32754f13ac6adbddab410134,

title = "Intelligent Call Manager based on the integration of computer telephony, Internet and speech processing",

abstract = "The Intelligent Call Manager, a unified call management system, integrates computer telephony, Internet and speech processing. This system can answer an incoming call, transfer the call to an extension, send a voice mail and call the pager. Using natural speech interface, the intelligent call manager servers callers efficiently and courteously.",

author = "Wu, \{Chung Hsien\} and Chen, \{Yeou Jiunn\} and Yan, \{Gwo Lang\}",

year = "1998",

language = "English",

pages = "86--87",

journal = "Digest of Technical Papers - IEEE International Conference on Consumer Electronics",

issn = "0747-668X",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

note = "Proceedings of the 1998 17th Conference on Consumer Electronics ; Conference date: 02-06-1998 Through 04-06-1998",

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TY - JOUR

T1 - Intelligent Call Manager based on the integration of computer telephony, Internet and speech processing

AU - Wu, Chung Hsien

AU - Chen, Yeou Jiunn

AU - Yan, Gwo Lang

PY - 1998

Y1 - 1998

N2 - The Intelligent Call Manager, a unified call management system, integrates computer telephony, Internet and speech processing. This system can answer an incoming call, transfer the call to an extension, send a voice mail and call the pager. Using natural speech interface, the intelligent call manager servers callers efficiently and courteously.

AB - The Intelligent Call Manager, a unified call management system, integrates computer telephony, Internet and speech processing. This system can answer an incoming call, transfer the call to an extension, send a voice mail and call the pager. Using natural speech interface, the intelligent call manager servers callers efficiently and courteously.

UR - https://www.scopus.com/pages/publications/0031625865

UR - https://www.scopus.com/pages/publications/0031625865#tab=citedBy

M3 - Conference article

AN - SCOPUS:0031625865

SN - 0747-668X

SP - 86

EP - 87

JO - Digest of Technical Papers - IEEE International Conference on Consumer Electronics

JF - Digest of Technical Papers - IEEE International Conference on Consumer Electronics

T2 - Proceedings of the 1998 17th Conference on Consumer Electronics

Y2 - 2 June 1998 through 4 June 1998

ER -

Intelligent Call Manager based on the integration of computer telephony, Internet and speech processing

Abstract

All Science Journal Classification (ASJC) codes

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