Investigating users' interaction with physical products applying qualitative and quantitative methods

Chun Juei Chou, Chris Conley

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

When using products, people are sometimes involved in activities other than the products' primary use. Some of these activities are peripheral, while others may reinforce people's experiences with the products. The latter is related to the focus of this research - user engagement. User engagement is defined as a situation in which a product provides one or more additional features related to its primary function, so the user engages more senses through the product experience. This research investigates how six product samples engage subjects. The result shows that the six product samples can engage users and therefore result in an interesting user-product relationship. Based on the subjects' reactions, user engagement can be categorized into at least three types: sensory, physical, and emotional engagement. In addition, products can enable user engagement because they possess particular properties that represent mimicking, inspiring, or staging a function.

Original languageEnglish
Title of host publicationHuman Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings
Pages3-12
Number of pages10
DOIs
Publication statusPublished - 2011 Jul 13
Event2nd International Conference on Human Centered Design, HCD 2011, Held as Part of HCI International 2011 - Orlando, FL, United States
Duration: 2011 Jul 92011 Jul 14

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6776 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other2nd International Conference on Human Centered Design, HCD 2011, Held as Part of HCI International 2011
CountryUnited States
CityOrlando, FL
Period11-07-0911-07-14

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

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