Investigating users' interaction with physical products applying qualitative and quantitative methods

Chun Juei Chou; Chris Conley

doi:10.1007/978-3-642-21753-1_1

Investigating users' interaction with physical products applying qualitative and quantitative methods

Chun Juei Chou, Chris Conley

Department of Industrial Design

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Citations (Scopus)

Abstract

When using products, people are sometimes involved in activities other than the products' primary use. Some of these activities are peripheral, while others may reinforce people's experiences with the products. The latter is related to the focus of this research - user engagement. User engagement is defined as a situation in which a product provides one or more additional features related to its primary function, so the user engages more senses through the product experience. This research investigates how six product samples engage subjects. The result shows that the six product samples can engage users and therefore result in an interesting user-product relationship. Based on the subjects' reactions, user engagement can be categorized into at least three types: sensory, physical, and emotional engagement. In addition, products can enable user engagement because they possess particular properties that represent mimicking, inspiring, or staging a function.

Original language	English
Title of host publication	Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings
Pages	3-12
Number of pages	10
DOIs	https://doi.org/10.1007/978-3-642-21753-1_1
Publication status	Published - 2011 Jul 13
Event	2nd International Conference on Human Centered Design, HCD 2011, Held as Part of HCI International 2011 - Orlando, FL, United States Duration: 2011 Jul 9 → 2011 Jul 14

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	6776 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	2nd International Conference on Human Centered Design, HCD 2011, Held as Part of HCI International 2011
Country	United States
City	Orlando, FL
Period	11-07-09 → 11-07-14

All Science Journal Classification (ASJC) codes

Theoretical Computer Science
Computer Science(all)

Access to Document

10.1007/978-3-642-21753-1_1

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Chou, C. J., & Conley, C. (2011). Investigating users' interaction with physical products applying qualitative and quantitative methods. In Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings (pp. 3-12). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6776 LNCS). https://doi.org/10.1007/978-3-642-21753-1_1

Chou, Chun Juei ; Conley, Chris. / Investigating users' interaction with physical products applying qualitative and quantitative methods. Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings. 2011. pp. 3-12 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "When using products, people are sometimes involved in activities other than the products' primary use. Some of these activities are peripheral, while others may reinforce people's experiences with the products. The latter is related to the focus of this research - user engagement. User engagement is defined as a situation in which a product provides one or more additional features related to its primary function, so the user engages more senses through the product experience. This research investigates how six product samples engage subjects. The result shows that the six product samples can engage users and therefore result in an interesting user-product relationship. Based on the subjects' reactions, user engagement can be categorized into at least three types: sensory, physical, and emotional engagement. In addition, products can enable user engagement because they possess particular properties that represent mimicking, inspiring, or staging a function.",

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Chou, CJ & Conley, C 2011, Investigating users' interaction with physical products applying qualitative and quantitative methods. in Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 6776 LNCS, pp. 3-12, 2nd International Conference on Human Centered Design, HCD 2011, Held as Part of HCI International 2011, Orlando, FL, United States, 11-07-09. https://doi.org/10.1007/978-3-642-21753-1_1

Investigating users' interaction with physical products applying qualitative and quantitative methods. / Chou, Chun Juei; Conley, Chris.

Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings. 2011. p. 3-12 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6776 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Chou CJ, Conley C. Investigating users' interaction with physical products applying qualitative and quantitative methods. In Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Proceedings. 2011. p. 3-12. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-642-21753-1_1