Knowledge as a facilitator for enhancing innovation performance through total quality management

Richard Yu Yuan Hung, Bella Ya Hui Lien, Shih Chieh Fang, Gary N. McLean

Research output: Contribution to journalArticlepeer-review

129 Citations (Scopus)


Many organisations are facing competitive challenges due to the rapid pace of technological change. Management theorists and practitioners alike have called for more creativity and innovation in product lines, management practices and production processes. However, total quality management (TQM) has long been a major management practice. Knowledge management (KM) initiatives have gained popularity in organisations recently. In addition, innovation has also received considerable attention as critical to securing sustainable competitive advantage in the marketplace. This study examined how KM initiatives, TQM and innovation performance are related. A survey of 223 managers from 1139 Taiwanese high-tech companies provided the empirical data needed. The study used structural equation modelling to analyse simultaneously the relationships between KM, TQM and innovation performance. Findings were that KM is positively associated with both TQM and innovation performance and that TQM is a mediator between KM and innovation performance.

Original languageEnglish
Pages (from-to)425-438
Number of pages14
JournalTotal Quality Management and Business Excellence
Issue number4
Publication statusPublished - 2010 Apr

All Science Journal Classification (ASJC) codes

  • General Business,Management and Accounting


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