Abstract
COVID-19’s rapid spread has caused a global pandemic. Consequently, it is imperative that healthcare organisations conduct crisis management (CM) to cope with this calamity. This study presents a set of operational guidelines for healthcare organisations to launch effective countermeasures against such crises by means of effective knowledge management (KM) practices. Additionally, information-technology (IT) applications can significantly improve organisations’ CM and KM capabilities by enhancing organisational responsiveness and flexibility. This study thus aims to articulate how the use of innovative IT-enabled mechanisms (e.g., non-contact monitoring devices, intelligent robots, and telemedicine) can reduce the risk of exposure and leverage an artificial intelligence-based epidemic intelligence dashboard to support appropriate decision-making by taking the operation of healthcare organisations in Taiwan during COVID-19 crisis as an example. The research results demonstrate the effectiveness of the employment of IT-enabled KM practices in CM settings in terms of preventing or minimising undesirable crisis consequences.
| Original language | English |
|---|---|
| Pages (from-to) | 468-474 |
| Number of pages | 7 |
| Journal | Knowledge Management Research and Practice |
| Volume | 19 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 2021 |
All Science Journal Classification (ASJC) codes
- Management Information Systems
- Business and International Management
- Strategy and Management
- Management Science and Operations Research
- Library and Information Sciences
- Management of Technology and Innovation