Moderating effects of work engagement and job tenure on burnout-performance among flight attendants

Ching Fu Chen; Ya Ling Kao

doi:10.1016/j.jairtraman.2012.08.009

Moderating effects of work engagement and job tenure on burnout-performance among flight attendants

Ching Fu Chen, Ya Ling Kao

Department of Transportation and Communication Management Science

Research output: Contribution to journal › Article › peer-review

28 Citations (Scopus)

Abstract

This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.

Original language	English
Pages (from-to)	61-63
Number of pages	3
Journal	Journal of Air Transport Management
Volume	25
DOIs	https://doi.org/10.1016/j.jairtraman.2012.08.009
Publication status	Published - 2012 Dec

All Science Journal Classification (ASJC) codes

Transportation
Strategy and Management
Management, Monitoring, Policy and Law
Law

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10.1016/j.jairtraman.2012.08.009

Cite this

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title = "Moderating effects of work engagement and job tenure on burnout-performance among flight attendants",

abstract = "This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.",

author = "Chen, {Ching Fu} and Kao, {Ya Ling}",

note = "Funding Information: The authors are grateful to the National Science Council (NSC), Taiwan , for financial support ( NSC100-2410-H-006-071-MY2 ).",

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AU - Kao, Ya Ling

N1 - Funding Information: The authors are grateful to the National Science Council (NSC), Taiwan , for financial support ( NSC100-2410-H-006-071-MY2 ).

PY - 2012/12

Y1 - 2012/12

N2 - This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.

AB - This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.

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JO - Journal of Air Transport Management

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ER -

Moderating effects of work engagement and job tenure on burnout-performance among flight attendants

Abstract

All Science Journal Classification (ASJC) codes

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