Online hotel booking: The effects of brand image, price, trust and value on purchase intentions

Che Hui Lien, Miin Jye Wen, Li Ching Huang, Kuo Lung Wu

Research output: Contribution to journalArticlepeer-review

234 Citations (Scopus)


Leisure travelers increasingly prefer to book hotel online when considering the convenience and cost/ time saving. This research examines the direct and mediating effects of brand image, perceived price, trust, perceived value on consumers' booking intentions and compares the gender differences in online hotel booking. The outcomes confirm most of the direct and indirect path effects and are consistent with findings from previous studies. Consumers in Taiwan tend to believe the hotel price is affordable, the hotel brand is attractive, the hotel is trustworthy, the hotel will offer good value for the price and the likelihood of their booking intentions is high. Brand image, perceived price, and perceived value are the three critical determinants directly influencing purchase intentions. However, the impact of trust on purchase intentions is not significant. The differences between males and females on purchase intentions are not significant as well. Managerial implications of these results are discussed.

Original languageEnglish
Pages (from-to)210-218
Number of pages9
JournalAsia Pacific Management Review
Issue number4
Publication statusPublished - 2015 Dec 1

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Strategy and Management


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