Public acceptance of the Cyber Taipei initiative and cyber-government services

Hsueh-Sheng Chang, Hui Mei Yang

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

The rapid development of ICT (information and communication technology) in Taipei has aided the formation of an information city, resulting in a gradually changing urban living model as well as changes in the traditional services provided to the people by the government. However, the causal relationship between the promotion of information city construction and the city's effectiveness is difficult to examine using methods such as traditional cost effectiveness or satisfaction surveys. Understanding the thoughts and evaluation of the users in various government services is an important tool for the continuous promotion or amending of information city planning. This study uses the "Cyber Taipei" initiative to explore whether the cyber-government services set up by the Taipei City government meet users' demands and to understand, through the technology acceptance model (TAM), users' perceived cognition regarding the various system services. The results show that the perceived usefulness (PU) and perceived ease-of-use (PEOU) of cyber-government services will both affect users' usage intentions. Therefore, to enhance the overall effectiveness of government information policy, in addition to considering the compatibility and practicality of a web interface, the customer-oriented philosophy shall be used as the foundation and the public demands as the goal to fulfill the concept of public convenience services.

Original languageEnglish
Pages (from-to)210-218
Number of pages9
JournalHabitat International
Volume34
Issue number2
DOIs
Publication statusPublished - 2010 Jan 1

Fingerprint

acceptance
promotion
information policy
information and communication technology
cognition
public service
services
public
communication technology
customer
information technology
city
planning
costs
evaluation
cost
demand

All Science Journal Classification (ASJC) codes

  • Urban Studies

Cite this

@article{019f60c7501c4933b646b6146d3926ed,
title = "Public acceptance of the Cyber Taipei initiative and cyber-government services",
abstract = "The rapid development of ICT (information and communication technology) in Taipei has aided the formation of an information city, resulting in a gradually changing urban living model as well as changes in the traditional services provided to the people by the government. However, the causal relationship between the promotion of information city construction and the city's effectiveness is difficult to examine using methods such as traditional cost effectiveness or satisfaction surveys. Understanding the thoughts and evaluation of the users in various government services is an important tool for the continuous promotion or amending of information city planning. This study uses the {"}Cyber Taipei{"} initiative to explore whether the cyber-government services set up by the Taipei City government meet users' demands and to understand, through the technology acceptance model (TAM), users' perceived cognition regarding the various system services. The results show that the perceived usefulness (PU) and perceived ease-of-use (PEOU) of cyber-government services will both affect users' usage intentions. Therefore, to enhance the overall effectiveness of government information policy, in addition to considering the compatibility and practicality of a web interface, the customer-oriented philosophy shall be used as the foundation and the public demands as the goal to fulfill the concept of public convenience services.",
author = "Hsueh-Sheng Chang and Yang, {Hui Mei}",
year = "2010",
month = "1",
day = "1",
doi = "10.1016/j.habitatint.2009.09.005",
language = "English",
volume = "34",
pages = "210--218",
journal = "Habitat International",
issn = "0197-3975",
publisher = "Elsevier Limited",
number = "2",

}

Public acceptance of the Cyber Taipei initiative and cyber-government services. / Chang, Hsueh-Sheng; Yang, Hui Mei.

In: Habitat International, Vol. 34, No. 2, 01.01.2010, p. 210-218.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Public acceptance of the Cyber Taipei initiative and cyber-government services

AU - Chang, Hsueh-Sheng

AU - Yang, Hui Mei

PY - 2010/1/1

Y1 - 2010/1/1

N2 - The rapid development of ICT (information and communication technology) in Taipei has aided the formation of an information city, resulting in a gradually changing urban living model as well as changes in the traditional services provided to the people by the government. However, the causal relationship between the promotion of information city construction and the city's effectiveness is difficult to examine using methods such as traditional cost effectiveness or satisfaction surveys. Understanding the thoughts and evaluation of the users in various government services is an important tool for the continuous promotion or amending of information city planning. This study uses the "Cyber Taipei" initiative to explore whether the cyber-government services set up by the Taipei City government meet users' demands and to understand, through the technology acceptance model (TAM), users' perceived cognition regarding the various system services. The results show that the perceived usefulness (PU) and perceived ease-of-use (PEOU) of cyber-government services will both affect users' usage intentions. Therefore, to enhance the overall effectiveness of government information policy, in addition to considering the compatibility and practicality of a web interface, the customer-oriented philosophy shall be used as the foundation and the public demands as the goal to fulfill the concept of public convenience services.

AB - The rapid development of ICT (information and communication technology) in Taipei has aided the formation of an information city, resulting in a gradually changing urban living model as well as changes in the traditional services provided to the people by the government. However, the causal relationship between the promotion of information city construction and the city's effectiveness is difficult to examine using methods such as traditional cost effectiveness or satisfaction surveys. Understanding the thoughts and evaluation of the users in various government services is an important tool for the continuous promotion or amending of information city planning. This study uses the "Cyber Taipei" initiative to explore whether the cyber-government services set up by the Taipei City government meet users' demands and to understand, through the technology acceptance model (TAM), users' perceived cognition regarding the various system services. The results show that the perceived usefulness (PU) and perceived ease-of-use (PEOU) of cyber-government services will both affect users' usage intentions. Therefore, to enhance the overall effectiveness of government information policy, in addition to considering the compatibility and practicality of a web interface, the customer-oriented philosophy shall be used as the foundation and the public demands as the goal to fulfill the concept of public convenience services.

UR - http://www.scopus.com/inward/record.url?scp=73149090567&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=73149090567&partnerID=8YFLogxK

U2 - 10.1016/j.habitatint.2009.09.005

DO - 10.1016/j.habitatint.2009.09.005

M3 - Article

AN - SCOPUS:73149090567

VL - 34

SP - 210

EP - 218

JO - Habitat International

JF - Habitat International

SN - 0197-3975

IS - 2

ER -