Reducing software requirement perception gaps through coordination mechanisms

Houn Gee Chen, James J. Jiang, Gary Klein, Jengchung V. Chen

Research output: Contribution to journalArticlepeer-review

21 Citations (Scopus)


Users and information system professionals view the world differently. This perception difference leads to an inability to fully define the information requirements of a new system. Practitioners understand this difficulty and look for solid approaches to address the problem. A model is developed that links coordination mechanisms and project partnering practices to perception gaps and project success. The premise is to use the model to confirm the expected relationships and examine coordination practices in particular for effectiveness in promoting common understanding. Survey results from information system project professionals indicate that the managerial interventions of coordination and partnering are successful in reducing the perception gaps and improving project performance. Prior research had not established a link. The results support the principle that organizations must install specific coordination techniques and implement partnering procedures prior to the commencement of project activities.

Original languageEnglish
Pages (from-to)650-655
Number of pages6
JournalJournal of Systems and Software
Issue number4
Publication statusPublished - 2009 Apr 1

All Science Journal Classification (ASJC) codes

  • Software
  • Information Systems
  • Hardware and Architecture


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