Abstract
The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents' expectations. It also finds that the service needs of the younger and older elderly passengers differ.
Original language | English |
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Pages (from-to) | 26-29 |
Number of pages | 4 |
Journal | Journal of Air Transport Management |
Volume | 18 |
Issue number | 1 |
DOIs | |
Publication status | Published - 2012 Jan |
All Science Journal Classification (ASJC) codes
- Transportation
- Strategy and Management
- Management, Monitoring, Policy and Law
- Law