Service needs of elderly air passengers

Yu Chun Chang, Ching Fu Chen

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)

Abstract

The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents' expectations. It also finds that the service needs of the younger and older elderly passengers differ.

Original languageEnglish
Pages (from-to)26-29
Number of pages4
JournalJournal of Air Transport Management
Volume18
Issue number1
DOIs
Publication statusPublished - 2012 Jan

All Science Journal Classification (ASJC) codes

  • Transportation
  • Strategy and Management
  • Management, Monitoring, Policy and Law
  • Law

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