This study incorporated attitude toward a site (Ast) in the proposed model together with moderating factors like cultural effects and attitude toward online shopping (Ashop). The proposed model and hypotheses were partially supported in Taiwan's and Thailand's data. Information quality affected both user satisfaction and attitude toward the web site and was the dimension common across both countries. Ashop moderated the effects of system quality on user satisfaction in Taiwan, but moderated information quality in the Thailand. National identity moderated the effect of system quality on both user satisfaction and attitude toward the site in the Thai data.
All Science Journal Classification (ASJC) codes
- Management Information Systems
- Information Systems
- Information Systems and Management