The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan

Ching Fu Chen, Ya Ling Kao

Research output: Contribution to journalArticlepeer-review

28 Citations (Scopus)

Abstract

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking 'emotional labor'. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.

Original languageEnglish
Pages (from-to)253-255
Number of pages3
JournalJournal of Air Transport Management
Volume17
Issue number4
DOIs
Publication statusPublished - 2011 Jul

All Science Journal Classification (ASJC) codes

  • Transportation
  • Strategy and Management
  • Management, Monitoring, Policy and Law
  • Law

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