The effect of user's satisfaction of web security on trust in eGovernment

Lichun Chiang, Ching Yuan Huang, Wu Chuan Yang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The way that Web security has been managed by the government will influence user's satisfaction and intention toward using web and trust in the government. The purpose of this research is to link user's satisfaction with web security in eGovernment and trust in government; that is, it aims to study the relationships among user's satisfaction, trust and government. The main question is "does user's satisfaction of web security in eGovernment influence user's trust in the government?" The research explores the status quo of web security in government, and studies user's satisfaction of web security which influences user's trust in the government. The research focuses on the investigation of users' satisfaction and trust of web security via the method of questionnaires applied the structural equation modeling (SEM) to analyze users' trust in the use of web security. The statistic method is applied LISREL 8.54 to analyze questionnaires' data. This research shows that the precursors of user intent to trust web security are multidimensional (i.e., ease of use, perceived usefulness, attitude and satisfaction) and identifies their critical influences on realizing government web security. These two dimensions are interwoven, and one must not focus exclusively on any single factor in assessing overall intention toward trust eGovernment.

Original languageEnglish
Title of host publicationProceedings of the 11th European Conference on e-Government, ECEG 2011
Pages140-148
Number of pages9
Publication statusPublished - 2011 Dec 1
Event11th European Conference on e-Government, ECEG 2011 - Ljubljana, Slovenia
Duration: 2011 Jun 162011 Jun 17

Publication series

NameProceedings of the European Conference on e-Government, ECEG
ISSN (Print)2049-1034

Other

Other11th European Conference on e-Government, ECEG 2011
CountrySlovenia
CityLjubljana
Period11-06-1611-06-17

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Management of Technology and Innovation
  • Computer Networks and Communications

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