The implementation gaps for the knowledge management system

Chinho Lin, Shu Mei Tseng

Research output: Contribution to journalArticlepeer-review

79 Citations (Scopus)


Purpose - This paper proposes a fully holistic framework of the "Knowledge Management Gap" to demonstrate the management gaps that might occur when implementing the knowledge management system. Design/methodology/approach - The relevant literature is reviewed, and then the concept structure proposed. Findings - This study identifies reasons for knowledge gaps and demonstrates several fundamental approaches to avoid them. Furthermore, corrective actions are proposed to enhance the success of the implementation of the knowledge management systems. Research limitations/implications - This study tries to explore the factors associated with knowledge management gaps. This research is an exploratory study, so the results are only propositions; hence an empirical survey should be carried out in the future. Practical implications - This framework is expected to provide a convenient way to audit the knowledge management gaps, and thus enterprises can make corrections and adjustments accordingly to greatly enhance their chances of success, while implementing the knowledge management systems. Originality/value - An innovated framework of "KM gaps" is proposed to fully illustrate the management gaps that might occur during the implementation of knowledge management. Furthermore, the actions to reduce the misfit between the capability and implementation of KM systems are also demonstrated.

Original languageEnglish
Pages (from-to)208-222
Number of pages15
JournalIndustrial Management and Data Systems
Issue number2
Publication statusPublished - 2005 May 30

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering


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