TY - JOUR
T1 - The moderating effect of nationality on crowding perception, its antecedents, and coping behaviours
T2 - A study of an urban heritage site in Taiwan
AU - Sun, Ya Yen
AU - Budruk, Megha
N1 - Funding Information:
Financial support from the Taiwan National Science Council under NSC 101-2410-H-390-030 is gratefully acknowledged.
PY - 2017/9/10
Y1 - 2017/9/10
N2 - Due to the significant increase in international tourism arrivals, academic attention that addresses the heterogeneity among nationals with respect to the congestion impact at attraction sites is called for. This study evaluates the moderating effect of nationality on crowding perception, its antecedents, and coping behaviours in order to identify the sensitivity of user groups towards crowding issues. A Taiwanese urban historical site was selected as a case study to assess the differences among domestic Taiwanese, mainland Chinese, and foreign visitors in response to an increase in use pressure. Results supported the moderating effect of nationality on all crowding relationships, and indicated that Taiwanese and foreign visitors were more crowd intolerant and had a higher tendency to engage in coping behaviours than those from mainland China. Good crowding perception, social norms for acceptable behaviours, travel format, and bilateral sociopolitical relationships are suggested as explanations for user differences.
AB - Due to the significant increase in international tourism arrivals, academic attention that addresses the heterogeneity among nationals with respect to the congestion impact at attraction sites is called for. This study evaluates the moderating effect of nationality on crowding perception, its antecedents, and coping behaviours in order to identify the sensitivity of user groups towards crowding issues. A Taiwanese urban historical site was selected as a case study to assess the differences among domestic Taiwanese, mainland Chinese, and foreign visitors in response to an increase in use pressure. Results supported the moderating effect of nationality on all crowding relationships, and indicated that Taiwanese and foreign visitors were more crowd intolerant and had a higher tendency to engage in coping behaviours than those from mainland China. Good crowding perception, social norms for acceptable behaviours, travel format, and bilateral sociopolitical relationships are suggested as explanations for user differences.
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U2 - 10.1080/13683500.2015.1089845
DO - 10.1080/13683500.2015.1089845
M3 - Article
AN - SCOPUS:84945553222
VL - 20
SP - 1246
EP - 1264
JO - Current Issues in Tourism
JF - Current Issues in Tourism
SN - 1368-3500
IS - 12
ER -