Abstract
In recent years, information technology (IT) and innovation were considered important for enhancing the performance and competitiveness. However, the relationship between IT, innovation and firm performance has not been thoroughly discussed in the past ten years. Besides, small and medium-sized enterprises (SMEs) occupy the great proportion of the total number of enterprises in the world, and most of them are service firms. However, development of service industry is restricted due to the insufficient input of innovation. In order to understand the present innovative situation of business services and to analyze the relationship between the IT, innovation and firm performance in the service industry, a conceptual model is developed in this study. Data for the empirical investigation originates from the SMEs of business service firms. The empirical results show that innovation is mediating the effect of IT on firm performance.
| Original language | English |
|---|---|
| Title of host publication | IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management |
| Pages | 1258-1262 |
| Number of pages | 5 |
| DOIs | |
| Publication status | Published - 2009 Dec 1 |
| Event | IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China Duration: 2009 Dec 8 → 2009 Dec 11 |
Publication series
| Name | IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management |
|---|
Other
| Other | IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 |
|---|---|
| Country | China |
| City | Hong Kong |
| Period | 09-12-08 → 09-12-11 |
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All Science Journal Classification (ASJC) codes
- Management of Technology and Innovation
- Information Systems and Management
- Industrial and Manufacturing Engineering
- Safety, Risk, Reliability and Quality
Cite this
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The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs. / Lyu, Jrjung; Yan, Y. W.; Li, S. C.
IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 1258-1262 5373005 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs
AU - Lyu, Jrjung
AU - Yan, Y. W.
AU - Li, S. C.
PY - 2009/12/1
Y1 - 2009/12/1
N2 - In recent years, information technology (IT) and innovation were considered important for enhancing the performance and competitiveness. However, the relationship between IT, innovation and firm performance has not been thoroughly discussed in the past ten years. Besides, small and medium-sized enterprises (SMEs) occupy the great proportion of the total number of enterprises in the world, and most of them are service firms. However, development of service industry is restricted due to the insufficient input of innovation. In order to understand the present innovative situation of business services and to analyze the relationship between the IT, innovation and firm performance in the service industry, a conceptual model is developed in this study. Data for the empirical investigation originates from the SMEs of business service firms. The empirical results show that innovation is mediating the effect of IT on firm performance.
AB - In recent years, information technology (IT) and innovation were considered important for enhancing the performance and competitiveness. However, the relationship between IT, innovation and firm performance has not been thoroughly discussed in the past ten years. Besides, small and medium-sized enterprises (SMEs) occupy the great proportion of the total number of enterprises in the world, and most of them are service firms. However, development of service industry is restricted due to the insufficient input of innovation. In order to understand the present innovative situation of business services and to analyze the relationship between the IT, innovation and firm performance in the service industry, a conceptual model is developed in this study. Data for the empirical investigation originates from the SMEs of business service firms. The empirical results show that innovation is mediating the effect of IT on firm performance.
UR - http://www.scopus.com/inward/record.url?scp=77949517337&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77949517337&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2009.5373005
DO - 10.1109/IEEM.2009.5373005
M3 - Conference contribution
SN - 9781424448708
T3 - IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 1258
EP - 1262
BT - IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
ER -