The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs

Jrjung Lyu, Y. W. Yan, S. C. Li

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

In recent years, information technology (IT) and innovation were considered important for enhancing the performance and competitiveness. However, the relationship between IT, innovation and firm performance has not been thoroughly discussed in the past ten years. Besides, small and medium-sized enterprises (SMEs) occupy the great proportion of the total number of enterprises in the world, and most of them are service firms. However, development of service industry is restricted due to the insufficient input of innovation. In order to understand the present innovative situation of business services and to analyze the relationship between the IT, innovation and firm performance in the service industry, a conceptual model is developed in this study. Data for the empirical investigation originates from the SMEs of business service firms. The empirical results show that innovation is mediating the effect of IT on firm performance.

Original languageEnglish
Title of host publicationIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages1258-1262
Number of pages5
DOIs
Publication statusPublished - 2009 Dec 1
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China
Duration: 2009 Dec 82009 Dec 11

Publication series

NameIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Other

OtherIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
CountryChina
CityHong Kong
Period09-12-0809-12-11

Fingerprint

Information technology
Innovation
Industry
Innovation performance
Information technology innovation
Business services
Small and medium-sized enterprises
Empirical study
Firm performance
Service industries
Service firms
Proportion
Competitiveness
Empirical investigation
Empirical results
Conceptual model

All Science Journal Classification (ASJC) codes

  • Management of Technology and Innovation
  • Information Systems and Management
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

Cite this

Lyu, J., Yan, Y. W., & Li, S. C. (2009). The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management (pp. 1258-1262). [5373005] (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management). https://doi.org/10.1109/IEEM.2009.5373005
Lyu, Jrjung ; Yan, Y. W. ; Li, S. C. / The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs. IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. pp. 1258-1262 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management).
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Lyu, J, Yan, YW & Li, SC 2009, The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs. in IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management., 5373005, IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management, pp. 1258-1262, IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009, Hong Kong, China, 09-12-08. https://doi.org/10.1109/IEEM.2009.5373005

The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs. / Lyu, Jrjung; Yan, Y. W.; Li, S. C.

IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 1258-1262 5373005 (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Lyu J, Yan YW, Li SC. The relationship among information technology, innovation and firm performance - An empirical study of business services in SMEs. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management. 2009. p. 1258-1262. 5373005. (IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management). https://doi.org/10.1109/IEEM.2009.5373005