TY - GEN
T1 - Understanding client's commitment in business process outsourcing relationships
AU - Chou, Shih Wei
AU - Min, Hui Tzu
AU - Hung, I. Hua
PY - 2012
Y1 - 2012
N2 - The formation of a client firm's commitment to a business process outsourcing (BPO) remains unclear. To address this gap, this study uses trust-commitment theory and the relational view to explain how the benefits from the service provider's capabilities motivate a client firm's commitment. These capabilities are conceptualized as the service provider's process flexibility, and task-knowledge coordination together with the client firm's absorptive capacity and process alignment between the service provider and the client. We then build a theoretical model by considering the influence of these variables on commitment.
AB - The formation of a client firm's commitment to a business process outsourcing (BPO) remains unclear. To address this gap, this study uses trust-commitment theory and the relational view to explain how the benefits from the service provider's capabilities motivate a client firm's commitment. These capabilities are conceptualized as the service provider's process flexibility, and task-knowledge coordination together with the client firm's absorptive capacity and process alignment between the service provider and the client. We then build a theoretical model by considering the influence of these variables on commitment.
UR - http://www.scopus.com/inward/record.url?scp=84866010101&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84866010101&partnerID=8YFLogxK
U2 - 10.1145/2346536.2346580
DO - 10.1145/2346536.2346580
M3 - Conference contribution
AN - SCOPUS:84866010101
SN - 9781450311977
T3 - ACM International Conference Proceeding Series
SP - 227
EP - 228
BT - ICEC 2012 - 14th Annual International Conference on Electronic Commerce
T2 - 14th Annual International Conference on Electronic Commerce, ICEC 2012
Y2 - 7 August 2012 through 8 August 2012
ER -