Understanding knowledge management behavior from a social exchange perspective

Chia Shiang Hsu, Hui-Tzu Min, Shih Wei Chou

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study draws on dedication/constraint mechanisms of social exchange theory to understand how knowledge outcomes are formed in relational virtual communities (RVCs). We propose a model to explain how knowledge outcomes are affected by interpersonal relationship development, which is in turn affected by information technology (IT)-supported environments. We conceptualize interpersonal relationship as relationship rewards and guanxi, and IT-supported environments as presence and community involvement. The proposed model was validated through empirical data. Our results support this model. We provide discussion of these results.

Original languageEnglish
Title of host publication5th International Conference on Research and Innovation in Information Systems
Subtitle of host publicationSocial Transformation through Data Science, ICRIIS 2017
PublisherIEEE Computer Society
ISBN (Electronic)9781509030354
DOIs
Publication statusPublished - 2017 Aug 3
Event5th International Conference on Research and Innovation in Information Systems, ICRIIS 2017 - Langkawi, Kedah, Malaysia
Duration: 2017 Jul 162017 Jul 17

Publication series

NameInternational Conference on Research and Innovation in Information Systems, ICRIIS
ISSN (Print)2324-8149
ISSN (Electronic)2324-8157

Other

Other5th International Conference on Research and Innovation in Information Systems, ICRIIS 2017
CountryMalaysia
CityLangkawi, Kedah
Period17-07-1617-07-17

Fingerprint

Knowledge management
Information technology

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Human-Computer Interaction
  • Information Systems

Cite this

Hsu, C. S., Min, H-T., & Chou, S. W. (2017). Understanding knowledge management behavior from a social exchange perspective. In 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017 [8002492] (International Conference on Research and Innovation in Information Systems, ICRIIS). IEEE Computer Society. https://doi.org/10.1109/ICRIIS.2017.8002492
Hsu, Chia Shiang ; Min, Hui-Tzu ; Chou, Shih Wei. / Understanding knowledge management behavior from a social exchange perspective. 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017. IEEE Computer Society, 2017. (International Conference on Research and Innovation in Information Systems, ICRIIS).
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Hsu, CS, Min, H-T & Chou, SW 2017, Understanding knowledge management behavior from a social exchange perspective. in 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017., 8002492, International Conference on Research and Innovation in Information Systems, ICRIIS, IEEE Computer Society, 5th International Conference on Research and Innovation in Information Systems, ICRIIS 2017, Langkawi, Kedah, Malaysia, 17-07-16. https://doi.org/10.1109/ICRIIS.2017.8002492

Understanding knowledge management behavior from a social exchange perspective. / Hsu, Chia Shiang; Min, Hui-Tzu; Chou, Shih Wei.

5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017. IEEE Computer Society, 2017. 8002492 (International Conference on Research and Innovation in Information Systems, ICRIIS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - This study draws on dedication/constraint mechanisms of social exchange theory to understand how knowledge outcomes are formed in relational virtual communities (RVCs). We propose a model to explain how knowledge outcomes are affected by interpersonal relationship development, which is in turn affected by information technology (IT)-supported environments. We conceptualize interpersonal relationship as relationship rewards and guanxi, and IT-supported environments as presence and community involvement. The proposed model was validated through empirical data. Our results support this model. We provide discussion of these results.

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Hsu CS, Min H-T, Chou SW. Understanding knowledge management behavior from a social exchange perspective. In 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017. IEEE Computer Society. 2017. 8002492. (International Conference on Research and Innovation in Information Systems, ICRIIS). https://doi.org/10.1109/ICRIIS.2017.8002492