Understanding knowledge outcome improvement in virtual communities: An integrative model from a relational development perspective

Chia Shiang Hsu, Hui Tzu Min, Shih Wei Chou

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This study seeks to understand how relational virtual communities (RVC) members improve knowledge outcomes, including reuse and new use of knowledge. We propose a model by integrating dedication/constraint mechanisms into social cognitive theory. This model delineates the relationship between members’ self-belief, motivation, and knowledge outcomes. In particular, self-belief is conceptualized as individual factors and environments factors. Motivation is based on one’s evaluation on interpersonal relationship development, in terms of relationship rewards and identity verification. Empirical results from survey data support most proposed hypotheses. We discuss the implications of our results.

Original languageEnglish
Title of host publicationAMCIS 2017 - America's Conference on Information Systems
Subtitle of host publicationA Tradition of Innovation
PublisherAmericas Conference on Information Systems
ISBN (Electronic)9780996683142
Publication statusPublished - 2017 Jan 1
EventAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 - Boston, United States
Duration: 2017 Aug 102017 Aug 12

Publication series

NameAMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation


OtherAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017
Country/TerritoryUnited States

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Information Systems
  • Computer Networks and Communications

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