Understanding software-as-a-service (SaaS) commitment from a client-provider collaboration approach

Chia Shiang Hsu, Shih Wei Chou, Hui Tzu Min

Research output: Contribution to conferencePaper

Abstract

Understanding the formation of commitment in service-oriented outsourcing such as SaaS is important. We draw on the relational view to examine how client-provider collaboration and a client's outsourcing management capability, that have hitherto been considered independently, can be combined to improve commitment. Empirical results from 169 firms supported most of our hypotheses. The results show that a client's outsourcing management capability (behavior control, knowledge capability, relationship capability) positively affects client-provider collaboration (service investment, service flexibility, effective communication), which in turn positively influences commitment. Theoretical and practical implications of our results are discussed.

Original languageEnglish
Publication statusPublished - 2015 Jan 1
Event19th Pacific Asia Conference on Information Systems, PACIS 2015 - Singapore, Singapore
Duration: 2015 Jul 52015 Jul 9

Other

Other19th Pacific Asia Conference on Information Systems, PACIS 2015
CountrySingapore
CitySingapore
Period15-07-0515-07-09

All Science Journal Classification (ASJC) codes

  • Information Systems

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    Hsu, C. S., Chou, S. W., & Min, H. T. (2015). Understanding software-as-a-service (SaaS) commitment from a client-provider collaboration approach. Paper presented at 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, Singapore.