Understanding the formation of commitment in service-oriented outsourcing such as SaaS is important. We draw on the relational view to examine how client-provider collaboration and a client's outsourcing management capability, that have hitherto been considered independently, can be combined to improve commitment. Empirical results from 169 firms supported most of our hypotheses. The results show that a client's outsourcing management capability (behavior control, knowledge capability, relationship capability) positively affects client-provider collaboration (service investment, service flexibility, effective communication), which in turn positively influences commitment. Theoretical and practical implications of our results are discussed.
|Publication status||Published - 2015|
|Event||19th Pacific Asia Conference on Information Systems, PACIS 2015 - Singapore, Singapore|
Duration: 2015 Jul 5 → 2015 Jul 9
|Other||19th Pacific Asia Conference on Information Systems, PACIS 2015|
|Period||15-07-05 → 15-07-09|
All Science Journal Classification (ASJC) codes
- Information Systems