Using eye movement data and visit contexts to understand the experience of museum visitors

Yuan Chi Tseng, An Hou Tang, Yu Hsuan Shih, Sheng Fu Liang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

To understand visitor experience is an important task for curators to provide visitors with a suitable experience and learning context. But due to human memory limitations, it is often not enough to rely on the description of overall experience of visitors in the post-interview session. Here, we developed a system that uses the commercial JINS MEME glasses and our own analysis software to help curators explore possible experiential touch points throughout the visit journey of museum. This study shows that eye movement data and visit contexts could be used together to help curators, in addition to measuring the overall visitor experience, focus more on visitor experience at special moments in order to more effectively design and plan exhibition and museum services.

Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450356206, 9781450356213
DOIs
Publication statusPublished - 2018 Apr 20
Event2018 CHI Conference on Human Factors in Computing Systems, CHI EA 2018 - Montreal, Canada
Duration: 2018 Apr 212018 Apr 26

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2018-April

Other

Other2018 CHI Conference on Human Factors in Computing Systems, CHI EA 2018
CountryCanada
CityMontreal
Period18-04-2118-04-26

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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