An Examination of the Impact of Hospital Reputation and Trust in Physician on Patient Satisfaction

  • 杜 適燕

Student thesis: Master's Thesis

Abstract

The aim of this study is to identify the relationships among hospital reputation trust in physician patient participation and service quality influencing patient satisfaction In addition patient satisfaction is the main topic and issue in measuring quality care in health care service More importantly this study measures the impact of hospital reputation and trust in physician on patient participation and patient satisfaction in the health care in Taiwan The data were collected from approximately 450 respondents in Taiwan Confirmation factor analysis (CFA) and regression analysis were applied to test the proposed hypotheses and the research framework Based on the findings all the seven hypotheses were supported; thus demonstrating positively significant relationships among the research variables Our findings provided good evidences for our research study We found that hospital reputation and trust in physician both positively affect patient participation and patient satisfaction as well as service quality also showed a positive effect on patient satisfaction Last but not least we indicated that service quality plays a significant role in mediating the relationship between patient participation and patient satisfaction
Date of Award2014 Aug 5
Original languageEnglish
SupervisorChing Ying Huang (Supervisor)

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