Exploring of Interpersonal Conflict Management Styles among Nurses in the Psychiatric Units

Abstract

The typical and complexity of diseases suffered by psychiatric patients demands an intensive collaborative relationship between the nursing staff and professional medical team Understanding the effective use of conflict management styles will minimize the negative impact of interpersonal conflict A cross-sectional study was conducted A purposive sampling was adopted to recruit 124 psychiatric nursing staff from a Southern psychiatric teaching hospital Questionnaires were used demographics and “Rahim Organizational Conflict Inventory-II ” Data analysis involved descriptive statistics to describe demographics and status of interpersonal conflict management styles performed by psychiatric nursing staff A multiple linear regression was applied to identify the predictors of interpersonal conflict management styles Total of 103 subjects was included The results indicated that the majority of the subject was female age 21-55 years old married had higher education Interpersonal conflict commonly occurs among fellow nurses including direct supervisors Integrating was the most commonly used interpersonal conflict management styles (3 82 ± 0 60) followed by compromising (3 77 ± 0 63) avoiding (3 41 ± 0 62) obliging (3 19 ± 0 62) and dominating (2 60 ± 0 62) Among interpersonal conflict management styles subscales young staff with less working year tend to use obliging as conflict management styles Nursing staff who married with more mature age and had high working experience commonly perform compromising style in dealing with conflict Psychiatric department seniority (B = 33 p = 033) and marital status (B = 31 p = 013) were predictors of compromising conflict management styles The selections of interpersonal conflict management styles were influenced by marital status and work seniority of nursing staffs In order for the psychiatric nursing staff to learn and gain a better understanding interpersonal conflict management styles it is recommended to organize courses for conflict management by introducing case scenarios

Date of Award	2019
Original language	English
Supervisor	Miao-Fen Yen (Supervisor)