Investigating the effects of job demands and resources on burnout among bus drivers: personality as a moderator

  • 許 元俊

Student thesis: Master's Thesis


Public transport-oriented urban development can alleviate the problem of urban congestion lack of parking spaces and air pollution and the bus system is an important part of the public transportation system The operation of the bus system must rely on a large number of drivers but the current number of bus drivers are mostly insufficient in Taiwan Labor shortages cause work overtime problems resulting in high level of work pressure and lack of leisure time The result of labor shortages makes working conditions worse leading to more staff loss Therefore how to retain and attract employees to the city bus company by improving the job characteristics is an essential issue for the management The current study based on job demands-resources model investigates the impact of job characteristics on burnout job satisfaction life satisfaction organizational commitment and turnover intention among bus drivers This study distributed 324 questionnaires during the period from March to April of 2017 The findings reveal that job demands have positive impact and job resources have negative impact on burnout and job satisfaction have positive impact on life satisfaction This study highlights that organizational commitment is the most important factor influencing the turnover intention
Date of Award2017 Aug 1
Original languageEnglish
SupervisorChing-Fu Chen (Supervisor)

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