Key Success Factors of FinTech Development in Taiwan Banking Industry

Abstract

This thesis aims to solve the difficulty of facing FinTech for Taiwan banking industry using qualitative research to study two successful cases in foreign banking industry in order to identify the key success factors of developing FinTech in Taiwan banking industry The results show that first instead of competing and isolating other banks the two benchmarks both develop great partnerships with their competitors so that they can all create seamless service for their customers which drives customer value to the maximum Second they both also focus on maintaining high flexibility of operation to develop FinTech services In conclusion banks in Taiwan should cooperate more closely and maintain a relationship of both enemies and friends to accelerate overall innovation in Taiwan banking industry

Date of Award	2020
Original language	English
Supervisor	Shuang-shii Chuang (Supervisor)