Using Component Business Model to Develop Multi-level Decision Support System of the Firm

Abstract

In recent years business management has become more challenging than ever due to fierce global competition and environmental volatility Since the widespread adoption of information communication technologies and enterprise software packages enterprises have acquired many channel capabilities Information technology has its surge of mainstream popularity motivating researchers to apply it to assist enterprise operation However the majority of research in the decision support system only focus on single decision issues and only support managers of the same level Few empirical studies have been done on multi-level users and assist multi decision issues There has thus been relatively few researches into these areas Hence this research propose an integrated framework for developing a decision support system for managers of all levels that assist decision-making in multiple issues In addition a case study and an interview with experts is implemented to evaluate the proposed method Finally conclusions are drawn as follows: (1) Component business model can analyze the framework of enterprises or organizations define the important services in each department and level and help them recognize their information needs; (2) Case-based reasoning is fit for experience-oriented operations in the enterprise; (3) Case-based reasoning are not suitable for technique-oriented operations

Date of Award	2015 Jul 8
Original language	English
Supervisor	Chinho Lin (Supervisor)